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“Great location, disappointing hotel” 3 of 5 stars
Review of BEST WESTERN Hotelbern

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BEST WESTERN Hotelbern
4.0 of 5 Hotel   |   Zeughausgasse 9, Bern 3011, Switzerland (Formerly Bern Hotel)   |  
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Ranked #15 of 30 Hotels in Bern
Seattle, Washington
Top Contributor
74 reviews 74 reviews
32 hotel reviews
Reviews in 41 cities Reviews in 41 cities
49 helpful votes 49 helpful votes
“Great location, disappointing hotel”
3 of 5 stars Reviewed July 28, 2011

This hotel is clean, with a helpful staff, serves a nice included breakfast, and is in a great location in Oldtown near the train station. Beyond that, this hotel is average or below in almost every way. My room did not have airconditioning. The bed was hard with only 1 pillow. The room looked out on a dismal inner courtyard that was very small and full of gravel. There were several bright yellow lights in this courtyard that shone through my plastic, almost transparent curtains until around midnight. If I go back to Bern I will look for a different hotel – I can give up the 4 block walk to the train station for a better room.

Room Tip: Bring your earplugs and an eyeshield - you will need them to get any sleep
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  • Stayed July 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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246 reviews from our community

Traveler rating
    48
    121
    60
    12
    5
See reviews for
39
62
21
92
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Ottawa, Canada
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 16, 2011

This is a great place to stay in the centre of Bern. The rooms are not too fancy, but are clean & comfortable. I especially liked the fact that my room had a mini-fridge which I could fill with whatever I liked. Indeed, the hotel is close to a supermarket, so one could get some stuff from there to put in that fridge! As well, the staff were courteous and helpful.

The one aspect of this spot I didn't like was the room where breakfast was served. It was served in a conference hall which was not that pretty. They should have served it in one of their restaurants, which looked much nicer!

Other than the breakfast set-up, I enjoyed my stay at this establishment, and I highly recommend it to others visiting this website!

  • Stayed May 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leiden, The Netherlands
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 14, 2011

I stayed here for busines and found it lacking in many areas. NO FREE WI-FI!!!!!! They had free internet but via a big cable.....mine didn't work. I found the room very basic. No pre pay movies and the desk was bad to sit at. The view was the back of some old buildings....not very nice....to top it off my room was an adjoining room(luckily the door was locked) but i found i could here my neighbour snore....loudly. Great location if you are a tourist but for business give it a miss

  • Stayed April 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leiden, The Netherlands
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 14, 2011

I stayed here because a work friend had stayed there one night....i was there for 3.
check in was fine but the room was cheesy 70's decor.....
what was worse, the view from the window was the decaying back of buidlings...
NO FREE WI-FI....they had free internet via cable(mine didn't work)
the double bed was two beds pushed together and each had a separate duvet!
all plugs in the room where swiss type(usually there is one EU type)
I asked the front desk if they had a convertor.....yes...for 10 francs...and it was a loan....unreal...i could have bought one for that price...
the breakfast was OK but very basic...
sleeping was interesting...i could hear the guy next door snoring!!!!!!!
the TV had no movie channels and only one english speaking channel(CNN)
so as a business traveller i would not recommend it....as a tourist it is very well located

Room Tip: go somewhere else?
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  • Stayed April 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern California
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 26, 2011

This hotel has some of what every business or leisure traveler needs: excellent location near main train station, parliament and the big banks, shops, restaurants, key cultural sites; comfy beds in clean rooms with a bit of sitting space; excellent buffet breakfast to get your day started right; business meeting space and a bar/restaurant for non-business; friendly, welcoming staff. Bonus points for a small empty refrigerator, hot water kettle and more in the guestroom closet. An altogether cool place, as long as you expect that rooms will be on the small side. (So much to do and see in Bern, who cares?!) The main negative: many rooms like mine have just one window that faces inward toward three or four other rooms' one windows, so there's not a lot of natural light and you may need to take care in closing your curtain and/or window for privacy (see my photos).

  • Stayed June 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 10, 2011

Stayed here for 4 nights in March. Location is good, within walking distance of the train station and with a tram stop 2 minutes away. The rooms are comfortable and modern with furniture in bright colours, including some cool designer chairs. However, my room was very small, and, perhaps given the fact that the window faced a small closed courtyard, it felt almost a bit claustrophobic. Bed was comfortable. The hotel was very clean throughout. Breakfast was also good, and they were quick to take your coffee order. There is no gym. Overall I have no complaints.

  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Top Contributor
61 reviews 61 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 16, 2011

My family spent two nights in Bern on a holiday. The hotel is an easy walk from the train station (5-10 minutes). We booked a triple room for two adults and two children. The room was very spacious with two double beds (i.e. 2 single and a foldaway). The decor was very modern and vibrant, my 6 year old daughter loved the pink bathroom! A small balcony overlooked an alley, but we spent our time wandering the city and not looking out the window. The location is good, centrally located with easy walking access to all the major tourist destinations. It is located right next to the Kornhauskeller, an elaborate and historic cellar with restaurant and bar. The casual restaurant in the hotel, the 7-Stube, was excellent with good service and a 10 percent discount to guests. We enjoyed good Swiss-German cuisine while the children ate spaghetti with tomato sauce. The hotel also offered breakfast that was served on the second floor. It was good and the coffee was very good. Each floor had a basket of fresh fruit greeting you as you stepped off the elevator. It was replenished throughout the day. With small children, we did not attempt the more upscale restaurant on the premises. The wireless internet throughout the hotel had great signals, but require a Swisscom pre-paid card for access. The only negative we encountered was the clocktower or church bells ringing at all hours of the night (even with the windows closed), thus the sleep quality was poor and may not be a a good fit for light sleepers. The bells didn't bother the children, but the adults were a little sleep deprived.

  • Stayed February 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotelbern

Address: Zeughausgasse 9, Bern 3011, Switzerland (Formerly Bern Hotel)
Phone Number:
Location: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #15 of 30 Hotels in Bern
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotelbern 4*
Number of rooms: 99
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