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“Friendly hotel” 4 of 5 stars
Review of Airport Hotel Basel

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Airport Hotel Basel
3.5 of 5 Hotel   |   Flughafenstrasse 215, Basel 4050, Switzerland   |  
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Hotel amenities
Ranked #12 of 49 Hotels in Basel
Certificate of Excellence 2014
Berlin, Germany
1 review
“Friendly hotel”
4 of 5 stars Reviewed February 12, 2012

Very friendly and client-oriented service, cool barmen, small fitness club, sauna. The rooms are clean, ok sometimes you see it's not the youngest hotel. Overall nice hotel.

Room Tip: All good, it doesn't really matter.
See more room tips
  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthotelbasel1, Director at Airport Hotel Basel, responded to this review, February 14, 2012
Dear guest
Thank you for your positive feedback. We are happy to share this with our team members and it would be our pleasure to welcoming you soon again.
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477 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Switzerland
Top Contributor
99 reviews 99 reviews
24 hotel reviews
Reviews in 51 cities Reviews in 51 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed February 11, 2012

Friendly for sure, clean absolutely, facilities great, bus stop right outside and even with BBC 1 on the TV channel line up (much better than just having BBC world and CNN as options)

What would make this hotel great rather than good for me would be an improvement in the bar food. Yes, the hotel has a restaurant, room service and you can venture into town without a problem for eats, but sometimes after a long day in meetings you just want a light meal at the bar. The bar snack menu was limited and not very well thought about IMHO.......now if they added the room service choice to the bar snack menu then I'd give them a 5.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthotelbasel1, Director at Airport Hotel Basel, responded to this review, February 14, 2012
Dear guest,
thank you for your comment. We are glad that you enjoyed our services and the facilities. Thanks for your feedback to the snacks at our bar and your idea with the room service menu. Feedback’s like yours are important to improve our services and offers and we will definitely keep your idea in mind for upcoming changes. We are looking forward to welcoming you soon again to our hotel.
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Perth
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 6, 2012

We only had a one night stopover at this hotel but I can highly recommend it. We were flying into Basel quite late, so I contacted the hotel by email to find out about the free shuttle and was advised to catch the normal bus (50 I think) and they would drop us close, which they did (at no cost). Then in the morning the bus from the hotel to the city was also free! The hotel was very quiet with lovely, spacious rooms and a light breakfast included (you could pay for cooked breakfast). The staff were friendly and efficient.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthotelbasel1, Director at Airport Hotel Basel, responded to this review, February 15, 2012
Dear Jen D
Thank you very much for your comment. It is nice to hear that you appreciated our services and especially our offers like the mobility ticket for using the public transport for free (incl. bus 50 – airport shuttle) as well as our free shuttle service. We are pleased to share your compliments with our team and it would be our pleasure to welcoming you in future again!
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 5, 2012

The hotels catch phrase really is true, it is the most friendly airport hotel. The rooms are very new and bright, they have really been fitted out well.

Lovely bathrooms, huge shower and bath deep enough to swim in!!

The receptionists are lovely, even when I had a problem with my booking (which was not at all their fault) they were so helpful and apologetic. The staff are always helpful when I ask the way into the centre of Basel which is very easy to get to.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthotelbasel1, Director at Airport Hotel Basel, responded to this review, February 15, 2012
Dear guest
Thank you for your feedback. Great, that you liked our rooms and especially our bathrooms with shower and separate bath tub. Furthermore we are pleased to forward your compliments about the friendliness and helpfulness to all our team members. It would be our pleasure to welcoming you here to our hotel soon again!
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England
Top Contributor
91 reviews 91 reviews
44 hotel reviews
Reviews in 45 cities Reviews in 45 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 1, 2012

Located near to the airport. Rooms are fair sized, modern and clean. The showers are excellent.
Breakfast was fine with polite staff. Definitely would stay here again.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthotelbasel1, Director at Airport Hotel Basel, responded to this review, February 3, 2012
Google Translation
Lieber Gast
Herzlichen Dank für Ihre positive Beurteilung. Schön, dass Sie unsere Dienstleistungen und unseren Service geschätzt haben. Es freut uns, Sie auch in Zukunft wieder bei uns begrüssen und verwöhnen zu dürfen – bis dann!
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Monza, Italy
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 22, 2012

6-nights stay for an exhibition in Basel.. Room was ok (alas, pillows were too soft!), great staff, free-wifi, free parking, free and perfect shuttle service to and from BaselMesse, above the average buffet breakfast (even if I did not like the restaurant interiors)... I definitely recommend it!

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthotelbasel1, Director at Airport Hotel Basel, responded to this review, February 3, 2012
Dear guest
Thank you for your stay during the exhibition in Basel. Nice to hear you enjoyed your stay and you would recommend us! Thanks also for your honest comments, which are important to us for future improvements in our hotel. We are looking forward to welcoming you soon again to our hotel –not only for business or exhibitions, but also for leisure, so you can explore Basel!
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IL
Top Contributor
52 reviews 52 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 17, 2012

Stayed 3 nights for business meeting in Basel airport.
The hotel is located very conveniently both to the city and to the airport.
Both public transportation and hotel's shuttle are available for the short ride.
The Hotel offered us a free 3-days ticket for the public transportation.
The interior design is modern, nice and colorful.
The room was large, clean and friendly. The a/c is working only when you are in the room (key inserted), so every time you enter it takes some time to hit the room, and there was no bath - shower and toilet together.
3 types of breakfast are available - depend on your budget...
The staff were very friendly and efficient.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
airporthotelbasel1, Director at Airport Hotel Basel, responded to this review, January 20, 2012
Dear guest
Thank you for your positive comment. We are happy, that you appreciated the hotel’s location as well as our services and offers during your business trip. We would like to inform you, that our Executive Rooms offer in addition a bath tub as well as a sofa for more relaxation. It would be our pleasure to welcoming you soon again to our hotel – may even not only for business but also for a leisure trip!
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Additional Information about Airport Hotel Basel

Address: Flughafenstrasse 215, Basel 4050, Switzerland
Phone Number:
Location: Switzerland > Canton of Basel > Basel
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Basel
#6 Romantic Hotel in Basel
#11 Business Hotel in Basel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Airport Hotel Basel 3.5*
Number of rooms: 166
Reservation Options:
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Also Known As:
Basel Airport Hotel

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