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“Friendly staff & good location” 4 of 5 stars
Review of Swiss Q Metropol Hotel

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Swiss Q Metropol Hotel
4.0 of 5 Hotel   |   Elisabethenanlage 5, Basel 4002, Switzerland (St. Alban)   |  
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Hotel amenities
Ranked #15 of 47 hotels in Basel
Montreal, QC
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Friendly staff & good location”
4 of 5 stars Reviewed June 29, 2013

This was my second time at this property. I was surprised when they recognized that I had stayed here previously (2 yrs ago) and had all my info on file. This is a great location in Basel, right beside the train/tram station and close to the KunstMuseums. The hotel provides a free pass for the bus/tram for the length of your stay which is fantastic to get around the city. I wish every hotel would do this!
Likes: Breakfast is on the 8th floor with a great view of the city; location; free bus/tram pass; and very friendly and helpful staff (except for one older staff member serving the breakfast, ouch! she was a person with issues).
Dislikes: Not a lot of great restaurants in Basel, and the food tends to be very expensive; no irons in the facility (but they will send things out to get pressed if you ask at the desk).

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isabelle T, Geschäftsführer at Swiss Q Metropol Hotel, responded to this review, July 21, 2013
Dear Guest,

Thank you very much for your stay and your positive comments regarding the facilities at our hotel as well as the compliments to our staff. Our guests recommendations are always helpful in improving the service wherever possible.

It is of big pleasure to understand that you liked our breakfast room at the upper floor with its great view over the city and the Basel area. We attach great importance to the quality of our breakfast buffet and the service at the breakfast room should be equal. A staff member with issues is not the kind of quality and service you may expect at our hotel and we therefore deeply apologize for any inconvenience this may have caused to you.

Please do not hesitate to contact us personally for any other information or request. We will be pleased to get in contact with you and are looking forward to welcome you again.

Best regards

Holger Brombacher
Sales&Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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106 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Falkirk, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 11, 2013 via mobile

Excellent staff very friendly,helpful and multilingual hotel bang in centre of Basel at main tram hub and railway station . Rooms very quiet (much better than others I've stayed in further out from centre) this hotel is in a narrow building and feels a bit small, but very well maintained, clean and bright throughout and small breakfast area on top floor gives nice views over city. Breakfast was good and overall I was pleasantly surprised that an hotel in such a central location next to the main tram and train hub could be so quiet
Never stayed here before but certainly now on my list of hotels to use when I visit Basel (which is quite often)
Also good value for money, AND prices not inflated when conferences are on in city -unlike the majority of other hotels who regularly double or triple their prices during main conferences
I'll certainly recommend to my colleagues and will be back myself

Stayed June 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isabelle T, Sales & Marketing at Swiss Q Metropol Hotel, responded to this review, June 28, 2013
Dear Guest
We thank you very much for your stay with us and of course for your time to rate it.
It goes without saying that we are really pleased that you enjoyed the time in our hotel and would be very glad to welcome you again as our guest.
For sure we belong to the smaller hotels in Basel with 46 rooms on 8 floors, but this fact assure as well a more individual service for our guests and allows us to treat the wishes or even concerns and proposals faster.
As a business hotel we offer constant corporate rates for companies, which are available the most time of the year.
We are, as well personally, there for you to inform you about the advantages and conditions.
All the best for you – Yours Hotel Metropol Team
p.p. Holger Brombacher
Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed June 6, 2013

As mentioned by others, the staff makes the difference. They are very kind and always ready to support. Hotel is in a central location with easy access to different types of transportation. Rooms are quite and clear, and breakfast is good too.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isabelle T, Sales & Marketing at Swiss Q Metropol Hotel, responded to this review, June 28, 2013
Dear Guest
Many thanks that you stayed with us and for your positive comment.
We are very pleased that you had an agreeable time and we forwarded your compliments of course to our staff, who aims always to ensure a professional but as well individual service to all of our guests.
It would be a pleasure for us to welcome you again for a next occasion and we wishing you all the best until then.
Yours Hotel Metropol Team
p.p. Holger Brombacher
Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 25, 2013 via mobile

Excellent friendly and courteous staff. Very nice comfortable hotel in a central location. Excellent value for money. Highly recommend it. Made a last minute booking and found the hotel to be far better than one I stayed at e night before at double the price across the road.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isabelle T, Geschäftsführer at Swiss Q Metropol Hotel, responded to this review, May 30, 2013
Dear Guest
At first we like to thank you, that you chose our hotel for your stay and that you took the time to write a comment about it.
It goes without saying, that we are very pleased you had an agreeable sojourn and about your compliments.
We hope to be able to welcome you again for a next visit in Basel and wishing you all the best until then.
Yours Hotel Metropol Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 15, 2013

The staff honestly made us feel at home. The hotel had all the amenities that we needed and business conference room was a perfect place to make a few business calls without disrupting my significant other.

Every day they greeted us with a friendly smile and hello. I honestly do not like long business trips but it's nice to stay at a hotel that actually cares. At no point did I feel like we overstayed our welcome. A++

Location was perfect - Literally on the block with all the local metro trains and the SBB for taking long trips to Zurich or other cities.

5 min local MRT or 10 min walking trip and you are the historic areas of Basel
1 hr 45 min trip and you are skiing in the Alps

TIP: 5 min walk to the COOP to get any drinks and supplies you need

Room Tip: If you can afford it upgrade for the extra room but I looked in other rooms and they are amply big...
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isabelle T, Geschäftsführer at Swiss Q Metropol Hotel, responded to this review, April 22, 2013
Dear Guest,

We thank you a lot for your very positive feedback and that you took your time to rate your stay.
It was of great pleasure to forward your compliments as well to our staff and we are very glad that you enjoyed your time in Basel !

It goes without saying that we are always open-minded about suggestions and proposals from our guests and would really appreciate to welcome you again for your next stay in Basel.

Sincerely yours

Hotel Metropol Team
p.p. Holger Brombacher
Sales&Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ramnicu Valcea, Romania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 28, 2013

I was in a business trip to Basel for 4 days and choosing this hotel was a good idea: close to SBB (railway station - walking distance) very friendly staff (ready to help you on all your demands) very clean and quiet rooms, a decent breakfast. I have to mentioned also the (very) good idea to provide us with a free mobility ticket which can be used in the city of Basel and its surroundings including EuroAirport. Maybe the price was high, but you are in Swiss...

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isabelle T, Geschäftsführer at Swiss Q Metropol Hotel, responded to this review, April 21, 2013
Dear Guest,

thank you very much that your were our guest and for your pleasant and positive comment regarding your stay at our hotel. It is of great pleasure to hear that you enjoyed your stay with us and it was a pleasure to forward your compliments, e.g. friendlyness, breakfast, cleanliness etc. to our employees. We would be please to welcome you for a next stay in our hotel and send you best regards from Switzerland.

Yours Hotel Metropol Team !
p.p. Holger Brombacher
Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
55 reviews 55 reviews
25 hotel reviews
Reviews in 40 cities Reviews in 40 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed February 28, 2013 via mobile

Stayed at the Metropol hotel for two nights in February. Location is good if you arrive by train, as it's right in front of the Basel SBB station. It's a very narrow and small building behind the Euler hotel and the Starbucks.

Well, usually it's the first impression that counts and for me this was the awkward smell in the corridors when you get out of the elevator. Reminded me of a hospital or a rest home, mixture of disinfectant and detergent, but not of the nice kind...

The room was really good, with flat screen, mini bar and modern (but very small) bathroom. Bad thing is that you hear everything from the neighboring rooms, and - that's the second impression I had - my neighbors unfortunately were very active and surprisingly loud in bed (at least until the lady left in the middle of the night, maybe the closeness to the station also attracts some other "business" guests :-)).

WiFi included but complicated login through mobile phone required, you can only use one device at a time.

Positive was the breakfast room the next day, despite very small, but with a nice view and decent food and friendly service.

Conclusion: small hotel close to the railway station, clean, practical, in the lower price range for Basel, slightly nicer rooms than the Euler, but still too expensive in my view for the quality they offer (paid around 200,- CHF/ night).

Stayed February 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isabelle T, Sales&Marketing at Swiss Q Metropol Hotel, responded to this review, March 4, 2013
Dear Guest,

Thank you very much for your stay and the positive comments regarding our rooms and breakfast as well as your helpful impressions and suggestions.

We attach great importance to the cleanliness and hygiene in our hotel in accordance to the environmental sustainability of the used products.

We agree that, dependent of which kind of special cleaning was made the day of your arrival, the smell might be a bit awkward. Nevertheless, we will check with our hosekeeping the possibilities of optimizing the cleaning processes.

Hotel guests may have a private life on which we do not have any influence :-) …
nevertheless, you may always inform our Night Auditor in case of any disturbance during the night.
Fortunately, the hotels near the SBB station in Basel are in an advantageous position because the attractions for “other business guests” are in other locations in town.

A free WiFi access is offered to our guests and one of the login options is the free sms authorisation.
In addition, free access codes are also available at the reception desk and therefore a login for several devices is possible. We apologize that these possibilities of using the WiFi access has not been clearly communicated.

We stay at your disposal for any further request or input, please do not hesitate to contact us personally !

Best regards.

Holger Brombacher
Sales&Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Swiss Q Metropol Hotel

Address: Elisabethenanlage 5, Basel 4002, Switzerland
Phone Number:
Location: Switzerland > Basel > St. Alban
Amenities:
Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#3 Best Value Hotel in Basel
#9 Luxury Hotel in Basel
#11 Business Hotel in Basel
#18 Romantic Hotel in Basel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swiss Q Metropol Hotel 4*
Official Description (provided by the hotel):
Enjoy the charming and personal atmosphere in ourmodern, centrally-located Boutique-Hotel - only a few steps away from the main railway station (SBB) and airport-shuttle. Shopping centre, exhibition square and cultural attractions are only a few steps away - free Free ticket for tram and bus for hotel guests ! All rooms are soundproofed and state-of-the-art (highspeed WiFi, sat-TV, kettle to make tea and coffee). Petit Salon with business corner. Magnificient view across Basel in the breakfast room at the 8th floor - the perfect start to the day ! ... more   less 
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Also Known As:
Swiss q Metropol Basel

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