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“Good hotel for business travel” 4 of 5 stars
Review of Dorint Hotel An der Messe / Basel

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Dorint Hotel An der Messe / Basel
3.0 of 5 Hotel   |   Schoenaustrasse 10, Basel 4058, Switzerland (Formerly "Novotel")   |  
Hotel amenities
Ranked #28 of 49 Hotels in Basel
Antwerpen
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Good hotel for business travel”
4 of 5 stars Reviewed May 7, 2013

I have stayed in this hotel for quite a few times in last few years.
It is my preferred hotel for a short business trips to Basel.
It offers nice, modern and clean rooms with all necessary comfort.
There are more or less no extra facilities, but I feel this is not required for these kind of short trips.
The good location makes it easy to access Basel by foot or public transport.
Friendly personnel and breakfast is sufficient.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dorintbasel, Management Trainee at Dorint Hotel An der Messe / Basel, responded to this review, May 9, 2013
Thank you very much for your review. We are glad you enjoyed your stay with us here in Basel. We are also pleased to inform you that from the beginning of may we will have a fittness studio for our guests on the first floor.
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216 reviews from our community

Traveler rating
    50
    108
    43
    10
    5
See reviews for
22
54
13
95
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Dubai, Dubai, United Arab Emirates
Top Contributor
57 reviews 57 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed May 6, 2013

When you're at the Dorint Hotel in Basel, as if you are coming back to your friends for another stay, the staff are young & energetic, treat you friendly & with your name as they do remember their regular guests.

The restaurant service is a 1st class, the food is excellent & has a flavor of the region, going back after a long working day, relax at the bar, located in the lobby, wait for friends & colleague to come back to the hotel, have a few round talking about your day, takes the load of the day away.

Room Tip: All rooms are good, best go with a king size bed
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dorintbasel, Management Trainee at Dorint Hotel An der Messe / Basel, responded to this review, May 9, 2013
Thank you very much for your review. We are glad to hear you enjoy staying with us here in Basel and are always happy to welcome our regular guests back will us.
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Union, Kentucky
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 27, 2013 via mobile

Stayed there for one night in April. The first room I was given stank of cigarette smoke. The lady at the front desk was defending that it was not a smoking room... However she gave me another room which was Ok. The room was pretty small, but with the basics needed. However the overall cost was pretty high. The breakfast was good, but way more expensive than comparable breakfasts at other hotels (most of the time free). The parking was also expensive.
All in all, not bad, but given the cost I would have expected more.

Stayed April 2013, traveled on business
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dorintbasel, Management Trainee at Dorint Hotel An der Messe / Basel, responded to this review, May 9, 2013
Thank you very much for your review. We are sorry to hear that our Hotel didn´t meet your expectations. We also would like to apologise that your non-smoking room smelt of smoke and understand your discontentment.
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Bern, Switzerland
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 28, 2013

I've spent one night at the Dorint and can recommend it, although the surrounding is a bit of a turn off. Walking there at eight at night was however perfectly safe and if you're looking for a Kebab, you won't have to search for long.

The reception area is spacious, the check-in process fast and efficient. The rooms are rather small but modern, with comfy beds, a large shower and coffee/tea making facilities in the room. The room service offers a very limited choice and is rather expensive. Dinner at the restaurant was good, the service fast and efficient. Comparing to other city hotels around Switzerland and abroad, the Dorint could easily be a 4* hotel, too.

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dorintbasel, Management Trainee at Dorint Hotel An der Messe / Basel, responded to this review, April 8, 2013
Thank you very much for your rating. We are pleased that you enjoyed your stay with us and look forward to welcoming you back soon.
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Cairo, Egypt
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 27, 2013

Spent 5 nights at Dorint on business trip...and I can say it was a good choice.
The Hotel in general is a well maintained simple place. Stuff are very friendly and willing to help. My room was clean. Breakfast was really good for 3 stars hotel. The Hotel has a good location close to tram station so you can easily reach places in Basel like Claraplatz and Marktplatz with your free mobility card.
My concerns: The internet connection was really slow and interrupted. Also my first room was too small which was not convenient at all and with no fridge as well. But I moved to another one which was much better.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dorintbasel, Management Trainee at Dorint Hotel An der Messe / Basel, responded to this review, April 8, 2013
Thank you very much for your rating. Our staff were pleased to hear, that they they were able to help. If you happen to stay with us again, just let the front desk know that you would like a fridge and they will be happy to bring one to your room free of charge.
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Falkirk, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 27, 2013 via mobile

Stayed at this hotel on business a few times. Rooms small but perfectly good. No bath just shower , not an issue for me. No facility to make coffee in room!! Room was very well maintained and spotlessly clean. If you are thinking of staying here ask for a room away from the road. I was woken every morning around 5am with the traffic noise and rubbish (trash) collections. Colleagues knew of this before hand and always ask to be in other side of hotel. Breakfast, whilst of high quality is extremely expensive. You can get the same in town for less than half the cost. Overall hotel ok but priced for convenience and location rather than for what it offers.

Stayed March 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dorintbasel, Management Trainee at Dorint Hotel An der Messe / Basel, responded to this review, April 8, 2013
Thank you very much for your rating. As you already noticed we are a city hotel which unfortunately only leaves us enough room for showers in our bathrooms. Our comfort rooms in which your colleague stayed look out onto the garden and are therefore quieter. The comfort catagorie also offers you the facility to make coffee and tea. We hope you enjoyed your stay in Basel and we look forward to welcoming you back soon.
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Geneva, Switzerland
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed January 16, 2013

I was not impressed by the fact that I did not receive a reply to my email asking to book 4 rooms. Before that I was denied the possibility to book through the phone (although I was calling from Africa and did not have easy access to emails). I called again and was talking to 3 different persons, and finally managed to book the rooms. Poor customer service, lack of respect and irony seems to be shared by a few employees, maybe it was not their day ??? My credit card was used to guarantee the rooms, and I noticed 8 days later that the authorization was still not released despite the fact that we paid everything on check-out. When I called, I had the impression again that I was asking for a favor... One of the worse service I have experienced in a 4 star hotel in Switzerland

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dorint Hotel An der Messe / Basel

Address: Schoenaustrasse 10, Basel 4058, Switzerland (Formerly "Novotel")
Location: Switzerland > Canton of Basel > Basel
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#17 Family Hotel in Basel
#22 Business Hotel in Basel
Price Range (Based on Average Rates): $
Hotel Class:3 star — Dorint Hotel An der Messe / Basel 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Dorint Hotel An Der Messe

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