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“avoid at all costs!” 1 of 5 stars
Review of Hilton Basel

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Hilton Basel
5.0 of 5 Hotel   |   Aeschengraben 31, Basel CH 4051, Switzerland   |  
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Ranked #29 of 49 Hotels in Basel
GreenLeadersSilver level
Wolverhampton, United Kingdom
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“avoid at all costs!”
1 of 5 stars Reviewed January 2, 2013

this is the worst hotel that i have stayed in over 20 years of business travel. the decor is old fashioned liske 1970s, service poor and prices expensive.
there are much better hotels in Basel that are also much cheaper - avoid at all costs!!

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSLHI, Guest Relations Manager at Hilton Basel, responded to this review, January 11, 2013
Dear Guest,

Thank you for writing down your feedback. We apologise for any inconveniences that may have been caused during your stay at our property. Please rest assured that it is always our highest goal to exceed our guests’ needs and make them feel very welcome. Therefore we are very sorry that general atmosphere, service and value for price did not meet your expectations. Please feel free to send us further details on given email address below so that we can take up your specific points with our department managers. Please keep in mind that any inputs from our guests are taken very seriously to achieve further improvement.

We are wishing you a great and wonderful new year 2013 and remain,

With kind regards,

Nadine Schmidt
Guest Relations & Quality Management
Nadine.schmidt@hilton.com
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420 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Virginia
Top Contributor
50 reviews 50 reviews
40 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 26, 2012

The hotel is next to the Basel train station and can easily take several light railed bus in front of the hotel. It has a nice and well managed executive lounge. The pool is nice and clean with very helpful staff. We had a room with very good view. Will stay again.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSLHI, Guest Relations Manager at Hilton Basel, responded to this review, December 29, 2012
Dear Guest,

Thank you for sharing your impressions about your stay at Hilton Basel. It is good to recognise that you were very satisfied and that our services, location, executive lounge, pool and staff helpfulness have met your expectations.

We are looking forward welcoming you again and wishing you a great New Year’s celebration as well as a happy and successful year 2013!

Kind regards,

Nadine Schmidt
Guest Relations
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Geneva, Switzerland
Top Contributor
54 reviews 54 reviews
39 hotel reviews
Reviews in 31 cities Reviews in 31 cities
94 helpful votes 94 helpful votes
2 of 5 stars Reviewed December 23, 2012

Stayed at Hilton Basel in December 2012 for 1 week on business. The hotel is outdated and not at Hilton or 5-stars standards. Looks more like 80' motel. Wifi is 25 CHF per day and there is no other plan available - even for a long 1 week stay. Breakfast at 28 CHF, bottle of water in the room at 9 CHF ... for that quality, this is what I call a rip-off. I will not stay here again.

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSLHI, Guest Relations Manager at Hilton Basel, responded to this review, December 27, 2012
Dear Guest,

Thank you very much for you summary about your stay in Basel. We are very sorry to recognise that prices and facilities did not meet your expectations. Please kindly accept our apologies for any inconveniences caused. Quality of service and a welcoming atmosphere for our guests are most important to us, so please rest assured that your inputs will be reviewed and taken very seriously.

Wishing you a great End-of-Year Celebration and a great start into year 2013.

Best regards,
Nadine Schmidt
Guest Relations
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Basel
Top Contributor
210 reviews 210 reviews
75 hotel reviews
Reviews in 59 cities Reviews in 59 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed December 23, 2012

Once again I decided me for stay in Hilton Basel. Located very good 200m from train station, 3 minutes. I got very warm welcomed back again, and i got same room as i prefered last time. So seems Hotel looks good for its guests. Staff was very very friendly and helpfull. I god access to executive lounge and it seemed like last time they highered their offer ther much. Internet is not so cheap but fast. I slept well and check out was fast again. For me its clear. I come back again.

Room Tip: book a higher priced room and you get quality
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  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSLHI, Guest Relations Manager at Hilton Basel, responded to this review, December 27, 2012
Dear Guest

Thank you very much for your feedback. We have forwarded your positive impressions of our staff, location and facilities to our Team Member since it is always very rewarding for them to know that our guests are happy and appreciate our teams’ hard work. In addition we are grateful to know that our constant efforts for improvement bring more value for our guests.

We hope that you had wonderful christmas holidays and are looking forward welcoming you again soon at Hilton Basel.

Wishing you a Happy New Year 2013 with success and happiness.

Kind regards,
Nadine Schmidt
Guest Relations
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Sydney
Top Contributor
251 reviews 251 reviews
59 hotel reviews
Reviews in 48 cities Reviews in 48 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed December 14, 2012

I've stayed in this property on a number of occasions . It's an older property but well maintained and staffed by excellent people. The hotel was unable to give me a room when I arrived but they did everything they could to cater for me so I spent the time in the executive club.

Rooms are small but comfortable and very well-maintained. It is expensive but everything seems to be expensive in Basel!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSLHI, Guest Relations Manager at Hilton Basel, responded to this review, December 17, 2012
Dear Guest,

Thank you very much for your positive comment regarding your satisfaction because of property maintenance, staff attitude and room atmosphere during your stays at Hilton Basel. We will forward your appreciation to our team member as they are always very happy to know that our guests feel welcomed and cared for.

We are looking forward welcoming you again as one of our dear guests.
With best regards and wishing happy holidays!

Sincerely,
Nadine Schmidt
Guest Relations
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London
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 12, 2012

The Hilton Basel is located very close to the SBB Rail Station. Walk out the front and it is ahead, slightly to the right. You can see it as you leave the station.
It is a typical business style Hilton.
Pros - Close to the train station and the a central tram point; Friendly, helpful staff; small but adequate executive lounge; Heat and Air Con work well, windows do not open; good wi-fi.
Cons - The bed had a mattress that was tired and pre-Hilton Serenity Bed (not sure if all rooms are like this); restaurant good, but expensive (CHF 69 dinner).

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSLHI, Guest Relations Manager at Hilton Basel, responded to this review, December 13, 2012
Dear Guest,

Thank you for giving an overview regarding your experience at Hilton Basel in December 2012. We are glad to know that your enjoyed your stay especially due to good location, quality of staff service, executive lounge, room temperature and WIFI. However we apologise that the bed mattress did not meet your expectations as well as value for price at our restaurant. Please rest assured that it is very important to us that our guests feel cared for and welcome and we will take up your concerns with our head of departments to be included in further consideration.

Once again said, we are glad for your feedback and hope to welcome you back again to our property. Wishing you great Christmas holidays and remaining,

With best regards,

Nadine Schmidt
Guest Relations & Quality Management
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Bristol, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 10, 2012

Simply not worth the money. We were particularly disappointed that they charge extra for everything. The WiFi would have been CHF 25 for a day's use with no option to pay for a shorter period, when many hotels provide it for free. They put a large bottle of still water on the counter with a notice to keep yourself hydrated and a price tag of CHF 8.95. £ 6 for a bottle of water that these days all good hotels provide for free!

Beds were comfortable but the room was one of the smallest I've stayed in and I normally stay in 4* hotels. The selection of hot drinks was also measly with no biscuits, whereas the minibar contained every alcoholic drink imaginable at an extortionate price. The breakfast too would have cost CHF 34 per person. Needless to say, surrounded by excellent cafes, we didn't take them up on the offer.

We won't be bothering again with this particular Hilton hotel and will think twice before booking any other Hilton hotel. Should have paid attention to the Trip Advisor rating. Don't make the mistake of thinking that 5* must equal excellent quality, it does not.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BSLHI, Guest Relations Manager at Hilton Basel, responded to this review, December 12, 2012
Dear Guest,

Thank you for sharing your summary about your recent stay at our property. It is to our pity that you were not satisfied with value for price paid as well as minibar and room amenities. Please accept our apologies for any inconveniences caused. We kindly ask for your understanding that it is common in many international hotel chains that additional facilities such as breakfast or internet are available upon supplemental charge. We are sorry that this matter did not meet your expectations. In addition we are aware that the current economical situation and the strength of the Swiss Franc are very challenging for our guests.
Please rest assured that we acknowledge your feedback for further improvements.

Wishing you a wonderful holiday season and remaining,

with best regards,

Nadine Schmidt
Guest Relations & Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Basel

Address: Aeschengraben 31, Basel CH 4051, Switzerland
Phone Number:
Location: Switzerland > Canton of Basel > Basel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Basel
#16 Luxury Hotel in Basel
#18 Romantic Hotel in Basel
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Basel 5*
Number of rooms: 220
Official Description (provided by the hotel):
Located in the heart of the beautiful city of Basel, Hilton Basel is within walking distance to the central railway station and city airport public shuttle terminal. The Basel-Mulhouse-Freiburg Airport is a 15-minute drive away. Exploring Basel is easy, as we offer complimentary public transport tickets to our guests staying at the hotel. After a day of sightseeing or working in multi-cultural Basel, we invite you to our cosy restaurant Wettstein and our bar with a great selection of international and Swiss specialities as well as delicious daily buffet. Our guests may relax or work out in the fitness area, indulge in a massage or refresh at the indoor swimming pool. ... more   less 
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Also Known As:
Hilton Basel Hotel Basel
Hilton International Basel
Basel Hilton International

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