The best thing about this hotel is its location; literally only a few minutes walk to the main train station and tram stop. If you are traveling to/from Switzerland by train, having the train station so close to the hotel is a major perk as it’s just a stones throw to get there. You can see the station/tram stop from the hotel. There are also several very good restaurants in close proximity to the Hilton and there is a Starbucks located across the street; who could ask for anything more?
The hotel is a typical older Hilton property; nothing out of the ordinary, nothing unique. The hotel could use a face lift and a major renovation/redecorating…the place is a little dated. For the most part staff was pretty helpful and friendly, our room was clean and the bed and pillows were fairly comfortable.
Check-in was friendly and efficient. As Hilton Honors members we were given an upgrade; “complementary access to anything in the mini-bar”. I think they provided us with this perk because I had booked two rooms and they couldn’t place both rooms on the club floor. After I made sure I clearly understood the upgrade that was given to us, we headed up to our rooms. Unfortunately the next morning at check-out I was given a bill for the items we took from the mini-bar; ugh! Communication between hotel staff needs improvement!
A plus about staying at the Hilton is the included mobility card that allows you to zip all over the city; takes the hassle out of buying/paying for tram/bus fair. Again, location is everything as a major tram stop in located just a few steps away from the hotel. And if you are flying out of Basel (which we did), you can pick up a shuttle bus (cost covered by the mobility card you receive upon check in) which is located directly in front of the train station. The shuttle bus will bring you to the airport; just make sure you give your self enough time as the bus makes several stops before it reaches the airport.
I’m sure you can find a better hotel for less cost, but nothing is cheap in Switzerland. Basel is a lovely city, but I wouldn’t plan on spending anymore than a few days there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for taking the time to write down your impressions about Hilton Basel. All feedback of our guests is very important for us to continually improve our service and hospitality. We apologise for any inconveniences caused regarding mini-bar charges. Please rest assured that I have reviewed your point with our Front Office Manager to avoid such issues in the future. We are glad that our location as well as mobility ticket was handy for your travel needs.
Once again said we are thankful for your comment and hope to accommodate you again at our property one day.
Best regards from Switzerland,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.