We stayed in this hotel for one night during Christmas holiday.
For pros, first goes to its fantastic location. No.11 tram was right before the hotel and directly went to the train station/city centre. And it also located in the old town region, and you can walk easily there. Second, there are really help staff in the reception. Well, we had a little story there. The heater in our room was not working and it was absolutely horrible in winter. I talked to the reception lady and asked to change another room if they can not fix it. She was super nice and promise to fix. When we came back from dinner, she said she fixed it by offering us a electric heater. The room was too hot because of that and that night, we had difficulties to sleep. I do not know what to say, because on one had she did make a effort to fix the problem, but on the other hand, we are not satisfied!!!!
For cons, I think the room was too damn small. As a four star hotel, the room we stayed was totally not worth it. And the bed was also too small, my boyfriend is over 190 and his feet were outside of the bed.....
All in all, it was a nice stay. As a 4star hotel, the price was reasonable, even though I think the hotel is not really qualified as 4star.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valued Guest,
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Thank you for taking the time to share your feedback of Hotel D.
As you are mentioned we are ideally located in the heart of Basel, only a short walk from the city centre.
Thank you also for your kind words about our staff.
We regret, that with the electric heater the room was too hot when you came back from diner.
I am sure opening the windows for a few minutes would have cooled down the room to a more suitable temperature.
Regarding the room and bed size we kindly inform you that for sure we have also bigger rooms with king size beds. The smallest beds available in our property are 160 X 200 cm.
We would be more than happy to welcome you back so that you can find out that our hotel is qualified as a 4 stars establishment.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.