I have to admit, I'm second-guessing myself after reading all the four- and five-star reviews, but I can only tell you of my experience.
1- It was very clean in every way.
2- The breakfast was full of variety, delicious and filling.
3- The location is superb--within walking distance from the carparks located outside of the city wall.
4- The free wi-fi worked with no problems whatsoever.
1-They asked us to email our credit card number, which is unwise and unsafe, so they said we could do a bank transfer for part of the total estimated charge. My bank had a service fee for that and I transferred approximately €70 (over $90 US). They emailed me back saying they had not received it and would have to give up our room. So I called them to give them my credit card number which they then charged for the deposit amount. The next day they emailed me to say that the bank transfer had come through, but for only approx. €40. I'm not sure what happened there, but according to my bank, the value of the transfer is based on the exchange rate the day I made the transaction at MY bank, so my only assumption is that their bank made an error or someone is lying.
2-I had sent an extra €3 per day for the breakfast fee. When I checked in, they told me that breakfast was €5 per day. I had to show them the email they sent me stating that it was €3 in order for them to not charge me extra.
3- Their initial e-mail to me said "...ventilation conditioning/heating..." I should have realized that "ventilation conditioning" is not the same thing as air conditioning. Unfortunately, being on the top floor in July, our room was hot the entire time. We turned on the ceiling fan and left the window open, but the fan was quite noisy and it was always hot, day and night.
4- We would leave our window open at night, but there were many locals (or maybe a school group) playing football (soccer), singing, etc., in the large piazza in front of the Basilica every single night until quite late into the night. It was hard to get to sleep and we didn't want to close the window because we would roast.
5- The bathroom was so tiny. I don't quite know how to describe it (I'll attach a photo), but if you are standing at the sink, the toilet and bidet are immediately to your right and the shower controls and shower head are immediately behind you; the drain for the shower is directly below you. In other words, the shower is the entire bathroom. There is a shower curtain that you can close around you, but in that heat, once the water was turned on, the shower curtain would have immediately suctioned itself to your lower body. The thought of that was so repugnant, I chose to not shower for the few days I was there. (I spot-washed, but did not shower.)
Having said all this, a friend of mine stayed in the same hotel and said that he and his traveling companions were too cold at night, which I find almost unbelievable based on my experience. I guess my final advice is simply, be careful about what time of year you go. Hopefully you won't go in July. If it were in the wintertime, I would stay there again in a heartbeat, but my low rating reflects my July experience.
NOT on the top floor during the hot months.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.