The room and presentation of the country house was lovely. The staff were friendly, and the experience of residing with the family, was a memorable experience. We were given ideas for day trips and things to see and do even in the bad weather we encountered. Massimo was a real character and knew how to create atmosphere.
We took advantage of the half-board option, choosing to dine each of the three nights we stayed. The first night, we were accompanied with a few other guests and the four course meal was exceptional. The second evening, it was just us, along with some family or friends of the owners, and again, the food was lovely but the presenation and quality was noticeably lower than the night before. On the third and final night, we were the only two guests dining and the quality of the meal was below the standard paid for.
We have rated the service low due to our difficult check-in and check-out experience. We made prior arrangements in writing through email for a midday check in and upon arrival were advised that the room was not ready, as the guests were only just leaving. Despite advising we had received written confirmation of the early check-in (and preparedness to show this), we were told that early check-in was simply not available and that it had to have been our misunderstanding. To rectify the situation, we were advised to wait for half an hour in the reception area while the room was made up. We were advised the room was ready by a shout out down the hallway, to which we promptly heading in that direction, only to find that the lady was busy checking out other guests. We waited awkwardly in the hallway for further directions to our room, only to be ushered towards our room with a gesture. Fortunately, we knew we had booked the top suite, so we could locate our room ourselves. There was no introduction to our room, or explanation provided on the operation of the multitude of electronics in the room.
When checking-out we had difficulties with the agreed amount of our stay, which we also had written confirmation of via email. Again, it was put back on us that it was our misunderstanding of the rate policy, despite having written confirmation of the deposit made and balance owing. We spent 20 minutes discussing at great the length the rate calculation, until the secretary was called and it was sorted. We were also charged for drinks in the mini bar (ie. water and soft drink), despite being advised upon arrival these were complimentary. If this was our misunderstanding, there should be a price list available in the room for the mini-bar.
Unfortunately, the overall rating has been brought down by poor customer service and inability to take account for adminstration mishaps.
- Official Description (provided by the hotel):
- Country House il Roseto is situated between Assisi and Santa Maria degli Angeli, with wonderful view of the city of Assisi. Il Roseto is conveniently located, both Assisi and Santa Maria degli Angeli can easily be reached on foot. Free watched parking, big rose garden with swimming-pool and Jacuzzi. 8 rooms and suites with ensuite bathroom, Jacuzzi, TV even in bathroom, private terraces with breathtaking views. A typical restaurant is available every day with the best selection of wines and local food. Restaurant prices: 25 euros per person, drinks not included. A lovely peaceful place a few steps from Assisi, ideal to reach all the most important attractions in Umbria. Recommendend for leisure and business clients (all business facilities available, no conference facilities). ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity and Hotels.com so you can book your County House Il Roseto reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.