This is a first class hotel and Ronny emailed me direct re our room as we booked I direct with the hotel and it is definitely the best way to reserve a room. Whilst the hotel is fairly large it is both friendly and professional. The rooms are superb and so is the breakfast. There was only one issue and am am awaiting the response from Ronny re the damage to my car which is minimal. I was on the terrace drawing when one of the cleaning ladies pushed her trolley into the area where they store there cleaning trolleys after use. I saw her collide with her trolley with my new car and she knew she had caught the car as she stopped and checked. Later I went to look and the was a very very small chip of paint missing. I reported it in writing to reception and the women from reception took my written incident report and also photographed the chip. She informed me last Friday she would ask the management to get in touch. As of today eg 20 June 2013 no one has even though I emailed Ronny yesterday. I called at the garage to buy a color paint pencil and was told it costs 20euro and the chip would disappear with on application. Of course I will pay for it myself but am interested to see the response from the hotel. This is a real test of their customer care.
- Official Description (provided by the hotel):
- Hotel Athena is located in the historical centre of Siena at five minutes walking from the principal attractive of the city (300metres far from the Cathedral, 500 metres far from Campo square). Easily reachable from San Marco gate by car getting the exit of Siena west from Tangenziale and following every directions for Duomo and San Marco gate. Hotel Athena offer private parking only for its customers. ... more less
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- Also Known As:
- Athena Hotel Siena