I hardly ever rate a hotel with 5 points, but indeed our stay at the hotel Athena was very enjoyable. This is not luxury hotel. It is a building from probablythe 60's or 70's, so no modern, high-tech construction here. But it blends well in the magnificent old city of Siena. Our stay was so pleasant largely because of the staff, who went out of their way to make our stay pleasant. Starting from the girl bringing the breakfast to our room (because of a group of students who had "occupied" most of the hotel, the hotel offered the breakfast served in the room) to the receptionist who always helped us bring the stroller of our 7-months-old down the stairs. In the room (which although it was on the 8th floor did not have any view), there were facilities for coffee, tea and chocolate, and slippers (no bathrobe though-a pity), something I always welcome in a hotel. We had asked for a cot for our little baby and it was indeed there with fresh bed linen. Breakfast was great (not spectacular, but filling and healthy); the only problem there was the difficulty for the girl to bring what we ordered, as she was carrying everything by herself, so there were some items forgotten some mornings. However, immediately when I mentioned this at the reception, they brought what we asked for upstairs. Quality of bedding would be my only "complaint" as it felt a bit old and used. But overall the hotel offered us a great experience. Parking for free was great, free internet (albeit slow because of the many students logged on) and the location of the hotel is also ideal. Not really in the center, but a very pleasant 10 minutes walk to the Duomo. Excellent and good value wine at the hotel bar.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 1, 2013
Dear Hotelfan It’s a big pleasure to read your words about your stay with us, and we are so glad to see that our work makes your holiday more comfortable and it fulfilled your expectations, considering that you hardly ever rate an hotel with 5 points , all this make us really proud of what we done for your stay .All the hotel Athena crew is so happy for your beautiful words and wants to send you his personal and heartfelt thanks. Regarding your only complaint , I would like to tell you that at the moment we are close for all the maintenance work that the hotel needs , we are changing the mattresses , and we are planning to put the bathrobes in all the deluxe room .Thank you also for give us the opportunity to let know to the people that at our hotel, they can have an efficient service, high qualified and designed for every needs. Don’t hesitate to book your next vacation through our website, as you did this first time and enjoy Siena again.
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Warm regards Andrea
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.