I have to unfortunately give this place a 1 star.
PROS: Great view from room, Carlotta's freshly made sweet brioches that melt in your mouth, terrace overlooking Siena hillsides, and location is central to everything.
CONS: A beautiful dress that I left behind in my hotel room after checking out (room locked) - it was stolen. This occurred within 4-6 hours of checking out. Needless to say I am incredibly upset about this incident and how they failed to safeguard our belongings.
To elaborate on the situation further....
We stayed there for 1 night, I hung up a dress in the dresser cabinet and forgot to take it with me. Within 11 hours I contacted the hotel via email and notified them that I had left behind a dress hanging in the dresser in my room and that I'd like to pick it up. They emailed us promptly and admitted to finding the dress and said that they had put it on the our suitcase (in the lobby which they offered to safekeep and watch). However when we came back to the hotel to get our luggage - there was NO dress sitting on our suitcase. So basically it was stolen and I'm 99% sure it wasn't the other hotel guests as we only noticed an elderly couple staying there and 2 males in this small hotel. I would have expected them to take the dress out of the room and put it in a safe place and perhaps putting it on our suitcase in their hotel would be safe enough but it wasn't. This leads me to think that if someone stole the dress on top of my luggage, than my luggage was not kept safe either. I will not be staying here next time and giving a 1 star due to this incident which was easily preventable by the hotel. This pretty much ruined my trip to Siena.
- Official Description (provided by the hotel):
- Our hotel is in the heart of Siena, with 10 nice rooms and a great view from our wonderful terrace that is 24 h open to all the guests.we have wireless connection, breakfast service, ceiling fun in all of the rooms and the staff is always glad to be at your services for all your problems.We will be very happy to welcome you in our house! ... more less
- Reservation Options:
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- Also Known As:
- Albergo Bernini Hotel Siena