We were very excited to visit this hotel during the Palio in July 2015. The website and reviews looked wonderful. It was not what it was represented to be. The rooms and common areas are frumpy and nothing like the pictures in their marketing materials. Our room was hot even with the air conditioning turned up to the max. The hotel's solution was to bring in a fan!! The hallways and stairways looked chopped up to create space for the rooms. We paid extra for a 'suite' and a high price for the room, probably because of the Palio, but they offered no concessions due to our disappointing experience. The wifi was horrible - took 30 minutes or more to connect every time. The breakfast was OK but nothing like other hotels we visit in the area. The coffee machine was a do-it-yourself version which made average drinks. The wine bar in the lobby was overpriced. Find another place besides Palazzo Ravizza if you are staying in Siena.