The location is perfect (only a couple of minutes walk to Piazza del Campo). The staff are so helpful and friendly. The view from the back of the hotel is absolutely stunning!!!!! This was an overall wonderful experience. From the moment we checked in, we were thrilled to be there. The room we had was incredibly spacious, even by U.S. standards, so it was HUGE by European standards! The wine on tap in the lobby was incredibly convenient, and we very much enjoyed drinking it while enjoying the stunning views of Tuscany at the back. Highly recommend this hotel!