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“Good infrastructure / bad service” 2 of 5 stars
Review of Mercure Siena Degli Ulivi

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Mercure Siena Degli Ulivi
4.0 of 5 Hotel   |   Via Antonio Lombardi 41, 53100 Siena, Italy (Formerly Academy Hotel)   |  
Hotel amenities
Ranked #31 of 43 Hotels in Siena
Miami, Florida, USA
1 review
1 helpful vote 1 helpful vote
“Good infrastructure / bad service”
2 of 5 stars Reviewed October 14, 2012

Bad service - room phone was not working and stayed this way for the whole stay (3 days) although reported in the first day. No air conditioning (supposed to be a city demand but not informed during check in or before). Reception people are not very helpful. Breakfast is Ok but almost no fruits.
Rooms are good size, Beds and bathrooms are good but shower curtains have (salmon-color) mildew, a service issue

  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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423 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Savannah, GA
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 10, 2012

I stayed as a single in this hotel on the Cosmos' "Splendors of Italy" tour. Very modern, very clean. But I had never stayed in a hotel where the corridor lights were motion sensitive, so when I and a couple of others got off the elevator, we stepped into darkness. It took us dancing around a bit before the lights came on. Then we got lost, and if I stopped to look at a map of the hotel floor plan, because I was still, the lights went off again. Finally found my room, opened the door, pushed buttons to turn on the lights, stepped into the room, and all the lights went out! In pitch blackness I fumbled back to the door, and only because I am BRILLIANT did I find a card holder in the wall and figure out my key card had to remain in that slot in order for the lights to stay on. Of course, when you left the room and took your key card with you, all the lights would go off. But, I had never been in such a hotel. Once I figured out how things worked, the bed was huge, clean and comfortable, and I had a nicely appointed bathroom. One tip re: this and all hotels in Italy--No tissues provided in the bathrooms and no wash clothes, either. Bring wash cloths you can discard every time you leave a hotel and a big old box of Kleenex. As for the big, tour group breakfast, it was fine, but if you didn't get there early, food was picked over pretty fast. Still, great coffee and tarts or croissants.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rome, Italy
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 1, 2012

last August we went to Siena for 3 days, the hotel was very comfortable , the place lovely and all around very nice...lots of people taking photos of the artistic monuments...the weather was good and we ate fantastic food in the centre.Piazza del Campo is really gorgeous.Many many tourists...the Dome is wonderful... We had already seen it, but it is worth ....
Tuscany is really beautiful, we visited also Rapolano terme and had a very relaxing day sunbathing and in the waters.....
Simply fantastic
I'd like to come back again, with my husband.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2012 via mobile

An enjoyable stay, staff friendly and very helpfull. The hotel was quiet whilst we were there but suited us. The location is good, taxi cost 10 euros to central sienna. We will certainly recommend and will have no hesitation staying here again.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 19, 2012

The hotel is Very good located but the problem is the service. They do not attemd Guest well and when asked about something the Answer is altas rude. I am a Guest now and imagine that i asked the reception to call a restaurant just to change a reservation i made (because i could not do it from my room) and they asked me to came to reception and do it by myself. Today september 18 they turned off the hotel Air conditioning and said that it will be turned on again only on march....Is This a really 4 star hotel ? i cannot believe it. I will never be here again.

Stayed September 2012, traveled with family
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Additional Information about Mercure Siena Degli Ulivi

Address: Via Antonio Lombardi 41, 53100 Siena, Italy (Formerly Academy Hotel)
Location: Italy > Tuscany > Province of Siena > Siena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#8 Luxury Hotel in Siena
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Siena Degli Ulivi 4*
Number of rooms: 143
Official Description (provided by the hotel):
The hotel offers 143 rooms, fully equipped with 4 star amenities. Located on the threshold of the historic city walls, a few minutes from the city centre with its medieval atmosphere and the splendour of the Piazza del Campo. Ideal for business and leisure travellers alike, the hotel features a restaurant serving regional and international cuisine, a bar, a gym with sauna and modern and well equipped conference facilities. 4 suites available, to be booked with the hotel directly. ... more   less 
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Also Known As:
Mercure Siena Degli Ulivi Hotel Siena
Accor Siena Degli Ulivi

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