This was the most disappointing hotel experience we had during a three week visit to France and Italy. When we arrived the people at the front desk were arguing with other guests. We were left waiting while the disagreement continued for 15 minutes. The hotel has no lift and we were given no assistance with our luggage up the stairs. The room was furnished in 1970s college dorm style. Most telling regarding their approach to customer service is when we had to leave the hotel 10 minutes before breakfast officially opened in the morning, the front desk employee refused to allow us to grab a few items to go! The individuals working the front desk are rude and inconsiderate.


(1 vote)









