We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good hotel, terrible breakfast” 4 of 5 stars
Review of Hotel Chiusarelli

Save Saved
You added Hotel Chiusarelli to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hotel Chiusarelli
3.0 of 5 Hotel   |   Viale Curtatone, 15, 53100 Siena, Italy   |  
Hotel amenities
Ranked #19 of 43 hotels in Siena
Botwood NL
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
“Good hotel, terrible breakfast”
4 of 5 stars Reviewed May 11, 2013 via mobile

I have to give the hotel good grades for comfort, room size and cleanliness. It is also very well located, just a few minutes away from the main square. However, the staff were so cool and aloof, you did not feel welcome. Breakfast left a lot to be desired. The orange juice tasted more like orange pop, and the coffee came from an instant coffee machine. I tried the cappuccino and it was mostly milk. Then I tried an americano and it tasted terrible. In Italy? Give me a break!

Stayed April 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

538 people have reviewed this hotel

Traveler rating
    128
    235
    122
    35
    18
See reviews for
81
267
31
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Buckingham, United Kingdom
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed April 29, 2013

I have to agree with many of the reviews on this hotel in that the only thing that lets it down are the staff - in particular one member I found to be rude, sarcastic and had little time to explain anything to you in a way that made you feel like you weren't intruding on his day. We were even told off for talking and laughing in Reception after returning from dinner. Really? If you were lucky enough to get the lady Receptionist ...she was just lovely. Thank goodness for her.
That said, you will find that this hotel is in a great location and offeres adequate facilities for a pleasant stay. The rooms although sparsely decorated were spotlessly clean and there was an empty fridge, safe, hairdryer, tv, toiletries in the bathroom and the beds were comfortable. Wireless is free if you log in via your social networking site. A buffet style continental breakfast was included in the price and served in the light and airy breakfast room at the back of the hotel overlooking the stadium, with a good variety available. I had a ground level room so there was no option to leave the window open at night for fresh air but as it wasn't overly warm it did not pose a problem. It would be good to have the hefty room keys replaced with key cards as you had no option but to leave your key at Reception each time you left the hotel.
The main bus station for buses to Florence etc. is a 5 minute easy walk and the train station can be reached in a taxi in 5 minutes. I would definitely take a taxi from the train station as it is at least a 20 minute walk uphill. Taxis to and from the station cost approx €8 each way. This isn't a hotel you would want to rush back to but I think it is adequate if you are on a budget and have a thick skin!

Room Tip: A room overlooking the stadium would be quieter. There is no lift but staff will take your bag to yo...
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silicon Valley, CA
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 28, 2013

Some pros and cons. The location was good; easy walking distance to sites. The hotel was attractive although rooms were basic. The bathrooms were slightly more roomy than most of those during my trip through northern Italy. The breakfast room was cheerful and large and opened onto a patio that overlooked the stadium. We had a room on a level with an outdoor terrace (although we had no access to it other than our only window) so I imagine in the summer there would be no privacy in the room. There were large open areas on each floor where it was inviting to sit with friends.

But no one ever greeted us upon coming or going. In all my other stays I was impressed by the staff. At this hotel the staff completely avoided us preferring to chat among themselves in their back room.

We knew in advance there was no elevator but once we saw that it was a fairly modern hotel, it seemed unusual not to have one. The stairs, however, were wide so not as big a problem as it could have been when we took our own luggage up and down. And lastly they charged for internet use. Really? When most hotels worldwide have gone to free internet!

This property has a lot of promise if someone wants to give it some personality.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 26, 2013

I have to agree the hotel is located in a good area close to the main area and near enough to the station to be able to walk, a tip, it's right behind the football stadium,
The room is good, clean and spacious,
However,,, here is a clue to those staff who obviously have better things to do than worry about doing here job, you may find it hard hat all these foreign tourists are here interrupting your day, but understand if you are relying on your countryman to fill your rooms, it may be a bleak summer.
Wake up and treat guest as someone you want there, the staff were no help and myself and others made comments on how they felt they were an intrusion.
Your choice, there are many more hotels and places to visit

Room Tip: Rooms looking over the footy ground are quieter but either way it's not a problem
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Acton, Massachusetts
Senior Contributor
39 reviews 39 reviews
3 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 24, 2013

My husband and I spent 5 nights in Siena at the Hotel Chiusarelli. It is a lovely, smaller hotel in a great location, halfway between the Cathedral of San Domenico and the Piazza Gramsci, the main bus terminus. Great for exploring the city, and to catch the bus to Florence, Rome, etc.

We were promptly greeted and shown our rooms. Staff helped us carry our bags to our 3rd floor rooms. (Note: there is no elevator, and anyone who has trouble with stairs might have difficulty. However, if you can't climb stairs, you might want to reconsider visiting Siena, a hill town with many steep streets.) Our room faced the back of the hotel overlooking the soccer stadium with a small outdoor patio. The room and large bathroom were well-maintained and meticulously clean throughout our visit. There was a large armoire was for our clothes, and a small desk with a fridge. We slept with the windows open, and were awakened by the 7 AM bells tolling from San Domenico - not a problem for us, close the windows if it will bother you.

A nice buffet breakfast was included: self-serve espresso/cappuccino/coffee machine as well as a choice of teas, cornetti, cold cereal, bread with choice of cheeses and meet, fresh fruit and juices. Wi-Fi was not included, but available for purchase: 1 hour/2 euro, 3 hours/3 euro. (You sign in and out, so time does not have to be used in one sitting.) Dinner is available in their restaurant,

Other reviewers comment on front desk staff. They were not warm and fuzzy, but always friendly and responsive to any of our needs.

Room Tip: We asked for a room in the back away from the street. If stair climbing is a problem, ask for a room...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, IN
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 8, 2013

Very comfortable hotel and pretty interior; painted (trompe l'oeil) walls, back terrace facing towards the soccer field. Very comfortable room and good value for the quality. Pretty breakfast room and very nice breakfast. Well situated very close to the main bus station (Piazza Gramschi) and other areas. I found Siena to be a little confusing at first to figure out as the streets curved a lot. But enjoyed visiting the town and day trip to San Gimignano.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zwevegem, Belgium
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed April 4, 2013

Tophotel, centrally located, superclean rooms...nice breakfast, friendly staff and the hidden treasure is the restaurant what a meal we had...I had the suprise du chef and ribolitta my girlfriend a pasta and stuffed aubergines!!
Every year i go to Siena, this was a first time...but Im sure to go back!
I you want a tophotel at a cheap price, this is the one

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Chiusarelli? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Chiusarelli

Address: Viale Curtatone, 15, 53100 Siena, Italy
Location: Italy > Tuscany > Province of Siena > Siena
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #19 of 43 hotels in Siena
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Chiusarelli 3*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Orbitz, Priceline, Hotels.com, Tingo, TripOnline SA, Hotel.de, BookingOdigeoWL, HostelBookers, Otel and Venere so you can book your Hotel Chiusarelli reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chiusarelli Hotel Siena

Owners: What's your side of the story?

If you own or manage Hotel Chiusarelli, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.