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“Great stay” 5 of 5 stars
Review of Grand Hotel Continental Siena

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Grand Hotel Continental Siena
5.0 of 5 Hotel   |   Via Banchi Di Sopra 85, 53100 Siena, Italy   |  
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Hotel website
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Hotel amenities
Special Rate
€264 (EUR)
Ranked #8 of 43 hotels in Siena
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Great stay”
5 of 5 stars Reviewed January 16, 2013

Excellent hotel; great location in the centre of the old town, wonderful building (and very effective conversion of old Palazzo) and very friendly and helpful team - take their advice! Top floor suites are wonderful, with terrace overlooking the streets and old roofs of Siena.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBeaugonin, Assistant Manager at Grand Hotel Continental Siena, responded to this review, January 21, 2013
Dear Guests,
thank you for your kind comments following your stay in Siena.
We are pleased to know that you appreciated both the hotel features and the staff services.
Hoping to welcome you again at the Grand Hotel Continental in the future.
With kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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353 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
NYC
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 4, 2013

We really enjoyed our stay at this property. The breakfast and lobby were the nicest we had during our 2 weeks in Italy. The front desk personnel were mostly very helpful, some better at English and friendlier than others. The room was spacious and had a stunning view and the bathroom was also very nice, clean and spacious. The room itself is not American in style in any way, so don't expect it. It's not plush, but had antiques and delicate furniture. I disliked the bedding (old-school hotel blanket and firm pillows) and would have preferred a down duvet for a five star hotel, but that is my biggest complaint. The room was also very quiet, unlike many other hotels in Italy we experienced.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBeaugonin, Assitant Manager at Grand Hotel Continental Siena, responded to this review, January 8, 2013
Dear Guests,
thank you for your kind comments which are greately appreciated. We are pleased to know that you enjoyed the atmosphere of the hotel while visiting Siena. Our bedrooms do alternativly offer both down and/or anti-allergic duvets and pillows, and we will be happy to meet your preference in the future.
We hope that you will return to Siena and the Grand Hotel Continental.
With kind regards,
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boston
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 31, 2012

This hotel was recommended by my travel agent via American Express. I was really disappointed with this hotel. It's a beautiful hotel but it needs some house keeping! Glass divider in shower filthy, glasses in bathroom disgusting. Silverware at breakfast dirty. Really disappointing stay. The hotel was not at capacity so I can't imagine why more attention wasn't given to cleanliness. Out of all the hotels we've stayed at in Italy over the last 2.5 weeks--this was the most disappointing.

Room Tip: make sure it's clean before you unpack!
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBeaugonin, Assistant Manager at Grand Hotel Continental Siena, responded to this review, January 8, 2013
Dear Guests,
We apologize that your recent stay at tha Grand Hotel Continental has not been up to your expectations, and that we have failed in anyway to deliver of the highest standards of service and hospitality that distinguishes our establiment. Ever more often we recieve possitive feedback on the attentive housekeeping and we are sorry that you have experienced an rare situation that has certainly met our attention and action.
We do hope that you appreciated the visit to Siena and the unique location of the hotel.

With kind regards,
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Tel aviv
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 9, 2012

After many times visiting the most beautiful city in Tuscany we decided to stay at the heart of the city and we found this hotel as a great place wonderful room the staff is helpful and professional and the location is just perfect.
We reccomand this hotel with all our heart.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gartolli, General Manager at Grand Hotel Continental Siena, responded to this review, November 10, 2012
Dear Guest

Thank you for taking the time to write a “positive” review on the property and on the level of service. It’s always very rewarding for all my team and myself, to receive kind words of appreciation from our guests.
We strive every day to extend the best possible level of service.
We are happy to know that you appreciated the central location of the Hotel and the easy accessibility to the major monuments in town.
We look forward to have back next time you come to the region.

Warmest regards
G. Artolli
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Bethlehem, Pennsylvania
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 9, 2012 via mobile

This hotel is located within walking distance of everything in downtown Siena. Rooms were spacious, and our room had a large window with a breathtaking view of the city and countryside. The concierge helped us to locate the perfect restaurant and booked us for an afternoon wine tour, which was very much appreciated because we seemed to have difficulty finding an available tour guide on our own with. short notice.
The breakfast was included in our reasonable rate, and was generous and delicious. Service was gracious all around! The staff were always ready with suggestions for our trip and our room was provided with all the amenities expected from a luxury hotel. We felt welcome, and highly recommend this hotel to our friends. If we return to Siena, it would definitely be our choice to stay at the Grand again!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gartolli, General Manager at Grand Hotel Continental Siena, responded to this review, November 10, 2012
Dear Guests

Thank you for taking the time to write about your experience in Siena and at the Grand Hotel Continental. We are delighted to have been able to express a high level of Italian culture and hospitality and that you went back home with such happy memories of your time with us.

Sincerely
G. Artolli
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Jackson, Mississippi
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 7, 2012

Everything about this hotel was wonderful except the lack of air conditioning! The room was fine, the bath was fine, the service excellent, the rooftop views of an ancient city, the location, the Concierge, just everything but the mosquitos. We were told it was Fall and therefore we did not need A/C. Great Breakfasts and Decor. Fast Elevators. Parking handled well. Excellent communication before our visit. But, there was a heat wave from Rome northward toward Florence. Temperature does not always follow the seasons.

Room Tip: No 5 star hotel should be without air conditioning ever!
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gartolli, General Manager at Grand Hotel Continental Siena, responded to this review, November 10, 2012
Dear Guests

I thank you for your feedback and note of appreciation on the property, the staff and the level of service.
I do apologize per the temperature and for not having air conditioning when you stayed with us.
We did turn the AC off just a couple of weeks ago when it started to get cold.
Two days ago there was a major snow storm in New York and this morning road in northern Italy were shut down because of snow. Unfortunately we are not able to keep both systems working AC/Heat, so we try our best to guess and follow weather forecast.
I do apologize again for the inconvenience.
Sincerely

G. Artolli
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 13, 2012

The hotel does fit clearly into the five-star luxury segment. The lobby is done to a high standard and looks suitably impressive, and the location is ideal. So far so good. Our minor criticisms are the following.

1. The room we had was smaller than would be expected and had slightly outdated decoration.

2. They will try to charge you for wifi - always a no no in my opinion, and just means I have to walk outside to a cafe.

3. Their checklist of restaurant recommendations, all of which are supposed to be of a high standard, is in fact a mixed (and somewhat biased) bag. In our case one was brilliant but with the other they really should have known better and we basically wasted an evening out.

All in all a good five star but could have been be a great one.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gartolli, General Manager at Grand Hotel Continental Siena, responded to this review, October 31, 2012
Dear Guests,

Thank you for your feedback regarding your recent stay at Grand Hotel Continental.

As a company we greatly value the feedback we receive from our Guests as we constantly strive to maintain a consistently high standard of service.

We are delighted to know that you enjoyed part of the hotel and its location.
As far as the rooms are concerned, being a Noble Palace dating back to the 16th century, we have a vast choice of room categories and sizes, going from (25 sq.m to 200 sq.m).
I am sorry we were not able to give you a choice of a larger room.
As for the choice of restaurants, we do not have any complaints normally about our suggestions. I do believe that seldom a Guest may have a bad experience and I apologize for the inconvenience.
We do hope to have the possibility to welcome you back to the Grand Hotel Continental in a near future.


Yours Sincerely
G.Artolli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Grand Hotel Continental Siena

Address: Via Banchi Di Sopra 85, 53100 Siena, Italy
Phone Number:
Location: Italy > Tuscany > Province of Siena > Siena
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 43 hotels in Siena
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Continental Siena 5*
Official Description (provided by the hotel):
The only 5-star luxury hotel within the old walls of the city of Siena is the Grand Hotel Continental, an architectural jewel of exclusive luxury in the medieval heart of this ancient city. History and art are an integral part of this magnificent 17th century building, also known as Palazzo Gori Pannilini, a wedding gift from Pope Alexander VII, a member of the powerful Chigi family, to his niece Olimpia. The frescoes are grandiose, the furniture priceless, the marble refined and the atmosphere is so romantic that throughout the centuries it has won over the hearts of a truly elite clientele. ... more   less 
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