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Grand Hotel Continental Siena: Traveler Reviews

5.0 of 5
Via Banchi Di Sopra 85, 53100 Siena, Italy
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Grand Hotel Continental Siena
Ranked #8 of 43 hotels in Siena
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276 reviews from our community

    Trip type
Traveler rating
    161
    73
    23
    12
    7
Date Rating
NYC
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Beautiful Hotel, in the heart of Siena”
4 of 5 stars Reviewed January 4, 2013

We really enjoyed our stay at this property. The breakfast and lobby were the nicest we had during our 2 weeks in Italy. The front desk personnel were mostly very helpful, some better at English and friendlier than others. The room was spacious and had a stunning view and the bathroom was also very nice, clean and spacious. The room itself is not American in style in any way, so don't expect it. It's not plush, but had antiques and delicate furniture. I disliked the bedding (old-school hotel blanket and firm pillows) and would have preferred a down duvet for a five star hotel, but that is my biggest complaint. The room was also very quiet, unlike many other hotels in Italy we experienced.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Lindsay R about Grand Hotel Continental Siena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBeaugonin, Assitant Manager at Grand Hotel Continental Siena, responded to this review
January 8, 2013
Dear Guests,
thank you for your kind comments which are greately appreciated. We are pleased to know that you enjoyed the atmosphere of the hotel while visiting Siena. Our bedrooms do alternativly offer both down and/or anti-allergic duvets and pillows, and we will be happy to meet your preference in the future.
We hope that you will return to Siena and the Grand Hotel Continental.
With kind regards,
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boston
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Disappointing. Dirty Hotel.”
2 of 5 stars Reviewed December 31, 2012

This hotel was recommended by my travel agent via American Express. I was really disappointed with this hotel. It's a beautiful hotel but it needs some house keeping! Glass divider in shower filthy, glasses in bathroom disgusting. Silverware at breakfast dirty. Really disappointing stay. The hotel was not at capacity so I can't imagine why more attention wasn't given to cleanliness. Out of all the hotels we've stayed at in Italy over the last 2.5 weeks--this was the most disappointing.

Room Tip: make sure it's clean before you unpack!
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask tread1958 about Grand Hotel Continental Siena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBeaugonin, Assistant Manager at Grand Hotel Continental Siena, responded to this review
January 8, 2013
Dear Guests,
We apologize that your recent stay at tha Grand Hotel Continental has not been up to your expectations, and that we have failed in anyway to deliver of the highest standards of service and hospitality that distinguishes our establiment. Ever more often we recieve possitive feedback on the attentive housekeeping and we are sorry that you have experienced an rare situation that has certainly met our attention and action.
We do hope that you appreciated the visit to Siena and the unique location of the hotel.

With kind regards,
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Tel aviv
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Great hotel , location and staff”
5 of 5 stars Reviewed November 9, 2012

After many times visiting the most beautiful city in Tuscany we decided to stay at the heart of the city and we found this hotel as a great place wonderful room the staff is helpful and professional and the location is just perfect.
We reccomand this hotel with all our heart.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Giora O about Grand Hotel Continental Siena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gartolli, General Manager at Grand Hotel Continental Siena, responded to this review
November 10, 2012
Dear Guest

Thank you for taking the time to write a “positive” review on the property and on the level of service. It’s always very rewarding for all my team and myself, to receive kind words of appreciation from our guests.
We strive every day to extend the best possible level of service.
We are happy to know that you appreciated the central location of the Hotel and the easy accessibility to the major monuments in town.
We look forward to have back next time you come to the region.

Warmest regards
G. Artolli
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Bethlehem, Pennsylvania
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Siena treasure cove”
5 of 5 stars Reviewed November 9, 2012 via mobile

This hotel is located within walking distance of everything in downtown Siena. Rooms were spacious, and our room had a large window with a breathtaking view of the city and countryside. The concierge helped us to locate the perfect restaurant and booked us for an afternoon wine tour, which was very much appreciated because we seemed to have difficulty finding an available tour guide on our own with. short notice.
The breakfast was included in our reasonable rate, and was generous and delicious. Service was gracious all around! The staff were always ready with suggestions for our trip and our room was provided with all the amenities expected from a luxury hotel. We felt welcome, and highly recommend this hotel to our friends. If we return to Siena, it would definitely be our choice to stay at the Grand again!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask dartmouthmom about Grand Hotel Continental Siena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gartolli, General Manager at Grand Hotel Continental Siena, responded to this review
November 10, 2012
Dear Guests

Thank you for taking the time to write about your experience in Siena and at the Grand Hotel Continental. We are delighted to have been able to express a high level of Italian culture and hospitality and that you went back home with such happy memories of your time with us.

Sincerely
G. Artolli
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Jackson, Mississippi
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“I Would Rate It 5 with Air Conditioning”
4 of 5 stars Reviewed November 7, 2012

Everything about this hotel was wonderful except the lack of air conditioning! The room was fine, the bath was fine, the service excellent, the rooftop views of an ancient city, the location, the Concierge, just everything but the mosquitos. We were told it was Fall and therefore we did not need A/C. Great Breakfasts and Decor. Fast Elevators. Parking handled well. Excellent communication before our visit. But, there was a heat wave from Rome northward toward Florence. Temperature does not always follow the seasons.

Room Tip: No 5 star hotel should be without air conditioning ever!
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by Susan L for Siena
Ask Susan L about Grand Hotel Continental Siena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gartolli, General Manager at Grand Hotel Continental Siena, responded to this review
November 10, 2012
Dear Guests

I thank you for your feedback and note of appreciation on the property, the staff and the level of service.
I do apologize per the temperature and for not having air conditioning when you stayed with us.
We did turn the AC off just a couple of weeks ago when it started to get cold.
Two days ago there was a major snow storm in New York and this morning road in northern Italy were shut down because of snow. Unfortunately we are not able to keep both systems working AC/Heat, so we try our best to guess and follow weather forecast.
I do apologize again for the inconvenience.
Sincerely

G. Artolli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Grand Hotel Continental Siena

Also Known As:
Grand Hotel Continental
Address: Via Banchi Di Sopra 85, 53100 Siena, Italy
Phone Number:
Region: Italy > Tuscany > Province of Siena > Siena
Amenities:
Bar/Lounge Business Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotels in Siena
#8 Family Hotels in Siena
#11 Romantic Hotels in Siena
Price Range: $$$$
Hotel Class:5 star (5*)
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