This hotel was recommended by my travel agent via American Express. I was really disappointed with this hotel. It's a beautiful hotel but it needs some house keeping! Glass divider in shower filthy, glasses in bathroom disgusting. Silverware at breakfast dirty. Really disappointing stay. The hotel was not at capacity so I can't imagine why more attention wasn't given to cleanliness. Out of all the hotels we've stayed at in Italy over the last 2.5 weeks--this was the most disappointing.