We stayed at the Grand Hotel Continental in Siena, mid September 2012. After getting well and truly lost and confused in the hire car in Siena, (GPS do not work well in the city centre due to the narrow streets and taller buildings, we were later told!) a wonderful staff member, Eugenio, kindly came and directed us how to get to the hotel. His courtesy and help was most appreciated!
The room was smaller than others we have stayed in, but it was very well appointed with an excellent king size bed. The window looked down onto the busy street below but street noise was never a problem.
The hotel has a wonderful sitting room in a grand style as well as other works of art to admire.
It is in a perfect location, a minutes walk to the Piazza del Campo, etc.
Laura, behind the desk was always cheerful and gave us excellent restaurant suggestions each night. Francesco also was always happy to help with a smile and good tourist advice.
Dinner and breakfast in the hotel was excellent.
The location, ambience and staff make this Hotel a 5* experience.
(Thanks again Eugenio!)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 2, 2012
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Thank you for taking the time to write a nice review on our property and on the level of service.
It’s always very rewarding for all my team and myself, to receive kind words of appreciation from our guests.
We are very lucky to have very motivated people at the Front Desk who manage to make Guests feel very welcome and very comfortable during their stay. The rest of the team acts behind the scene, every day, to try to achieve a perfect performance.
We are all very happy to know that we did succeed with you during your stay with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.