We wanted to do a great hotel in Siena and we certainly did it by choosing this hotel. Yes it deserves a galaxy of stars for all they helped us with. The staff was one of the most excellent staff I have ever dealt with. They were helpful and knowledgable and very friendly. Everyone at the front desk. Including the bellman. Also the restaurant and the cleaning staff. So the staff gets A+ but so does the hotel. It is located in the heart of Siena . There are beautiful rooms and baths, wifi, breakfast, and stunning views. Here is the thing. Parking. My husband and I were crazy enough to drive into this medieval city and I nearly had a panic attack . We laugh now but it was nerves of steel. We valeted our car with them. If you have high blood pressure don't attempt it. We did and we think of it as an NFL highlight film. Our car and thousands of tourists on a medival street. But it all worked out and we had the most wonderful time here for 2 nights. Robes and slippers and toiletries . Maps for you at front desk. So central to everything you want to see and on the "main" drag. People , people and more people. And near to the bakeries to get the local specialties and my favorite gelato place Kopa kabana. Great hotel to stay at. Siena is so different at night too. It is worth staying to see.

A beautiful hotel. The room was large and comfortable with a private balcony. All the service was excellent, including the maid service and especially the front desk staff who were very friendly and helpful, no matter what our request.

We stayed at the Grand Hotel Continental in Siena, mid September 2012. After getting well and truly lost and confused in the hire car in Siena, (GPS do not work well in the city centre due to the narrow streets and taller buildings, we were later told!) a wonderful staff member, Eugenio, kindly came and directed us how to get to the hotel. His courtesy and help was most appreciated!
The room was smaller than others we have stayed in, but it was very well appointed with an excellent king size bed. The window looked down onto the busy street below but street noise was never a problem.
The hotel has a wonderful sitting room in a grand style as well as other works of art to admire.
It is in a perfect location, a minutes walk to the Piazza del Campo, etc.
Laura, behind the desk was always cheerful and gave us excellent restaurant suggestions each night. Francesco also was always happy to help with a smile and good tourist advice.
Dinner and breakfast in the hotel was excellent.
The location, ambience and staff make this Hotel a 5* experience.
(Thanks again Eugenio!)

After my unppleasant trip to Bellagio I had two choices: cut my trip short and fly home or go to Grand Hotel Continental in Siena where I had the most amazing and memorable time on my two previous trips, last year and in 2006. I chose to go back to GHC eventhough I had to drive from Milano, and took my friend along who was not hundred percent committed. As always, the check in was smooth, pleasent and warm. We were greeted by smiling faces and once I stepped inside the lobby I felt great, leaving behind stress, bad memories of Bellagio and outside heat. This hotel is very special, historic charm and beauty, in perfect city center location. We had a beautiful, spacious, cool and quiet room with a view of a Duomo and we very much enjoyed our breakfast buffet in their restaurant. I must say the people who worked there made it very special for us too. Extremely friendly staff from the cleaning lady to the waiter and reception desk...but most important, our concierge Nabil was top notch, charming and fantastic! He booked our dinner reservations and wine tasting appointments, we had amazing time driving through tuscan picturesque land to wineries. He was very helpful with directions to outlets and other places, assistance and advice. He even brought to our car water and sparkling water upon our departure. Little things sometimes can mean a lot, specially in hot weather. His caring, pleasant and great attitude spoke clearly of people of Siena. We loved the hotel and the city which is very festive and beautiful with breath taking view of the square and awesome tuscan cuisine. My friend couldn't thank me enough for such wonderful experience, she was happy she didn't fly home instead. Thank you for turning our trip around and making this a special and positive experience for us. Next time for sure I will skip places and cities in Italy to spend more time in Siena and Tuscany. I will be back with my family as GHC Siena is my husband's and daughter's favorite place in Italy.