My husband and I have been traveling for 7 months and have stayed in almost 100 places. This is my first negative review as I have never been treated so poorly. We arrieved and a very nice guy Alfredo recieved us and since we walked in without a reservation we negotiated a set on a price that we both agree on, and we even verified twice to make sure there was no language barrier or misunderstanding. The next morning he was not around at the time we had to pay so an older woman was telling us that it was more than whe had agreed. We tried to explain the conversation with Alfredo but she decided only to yell at us and treatibg us very poorly. She even said we had eaten too much breakfast (which was not true, and it is buffet style) and pretty much treating us like liars. We asked to talk to Alfredo but they denied and said that they had talked to him the day before. At the end they let us pay what we had agreed but pretty much told us to leave and never come back. It was a very negative experience for us as we had to visit Siena afterwards with our bags still at the hotel. Very unfortunate that a misunderstanding ended up so negative and unprofessional.
Beside the staff the shared bathroom is only one to be shared with a lot of people and it was difficult to shower in the morning. When I finally did, it was not very clean.
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