We were there for 4 weeks in July, with 2 small children. First the good things:
- The place is brand new and is a really nice restoration of a large agricultural farm dating back to the 19th century. The huge restoration (200+ apartments) was probably costly and has been done wonderfully for the exteriors, a bit less nicely for the interiors (apparently they decided to open one year ahead of schedule and therefore rushed things a bit). Nevertheless the apartments are nice, if not really wonderful, and with some small improvements could be made nicer (a couple of shelves in the bathroom would greatly help, same in the kitchen).
- The swimming pools are fantastic, large and never too crowded
- There is a miniclub which is managed very well despite the fairly small resources dedicated to it, and my daughter enjoyed it greatly.
- The beach is 2 km away, there is a shuttle service (I'll come back to it shortly). The beach is really beautiful and almost totally unspoilt, albeit in July and August it can be crowded, like all Italian beaches. There is a convention with one of the facilities on the beach, so you can rent chairs and umbrella for 20 € per day, which is a decent price for Italy. The people there managing this service are really some of the nicest persons I've met, extremely friendly and the small bar on the beach is also very good and convenient.
- Reception at the resort is very efficient, they are quick to respond and are usually very nice and friendly.
Now let's come to the negative parts:
- When you book, you have to pay 100% of the rate BEFORE you arrive, even if you leave your credit card details. I've never seen something like this in any other hotel or resort before. Luckily the place does really exist, so at least you don't lose your money, but why on earth should one pay in advance 100% is something that I don't get.
- The apartments are cleaned once a week, and are not cleaned well. They probably have not enough cleaners and too many apartments to clean, therefore you find dust under the sofas, windows with stains, and so on.
- The restaurant is expensive, slow, and the restaurant manager could barely work as a waiter in some small pizzeria. I've been turned down at 8pm for dinner when the restaurant was practically empty, in such a rude way that I couldn't believe it.
- On 2 evenings per week, every tuesday and Friday, they have this crazy idea of having live music, which means a singer with pre-recorded music bases (the singer changes but usually is barely better than someone singing karaoke). This goes on until about 11.30PM, at such a volume that even with closed windows I could not sleep. Imagine how this suits well with a resort intended for families. I had discussions with the manager about it but it seems some people complained of the lack of entertainment so they decided to put this third rate singing as "entertainment".
- The shuttle for the beach is nice but you have to pay for it separately (3 € per person per day), which is ridiculous. Furthermore there is only 1 shuttle per hour, and only until 6PM. The shuttle seats only about 20 people, this means that in the 10am run to the beach if you don't get there at 9.30 you risk not being able to board it because it's already full! Same thing when you want to get back at 3pm or at 6pm. As the driver must be paid for the whole day, I wonder why they cannot put a run every 15 or 30 minutes.
- Wi-fi is not free, it's 10€ for 3hrs and is only really available at the bar, in the rooms wi-fi does not really work. Again, why they should make you pay separately for wi-fi is a mistery to me.
All in all a nice place, with a huge potential but some mismanagements which greatly reduce its attractiveness. I'd love to return but only if things improve on the management front.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.