I booked this hotel both on the strength of its Tripadvisor rating and because I had imagined after 10 days of romantic old-style Tuscan B&B's a modern 4 star hotel would be a welcome change - I was wrong!
The hotel is out of town yes, but very easy to get to so this was not a problem for us, although this has had been noted in other reviews. The problem with this hotel is that it is very outdated & they have not made efforts to correct recurring issues.
Myself and my boyfriend had the worst nights sleep here of our whole holiday - the air conditioning unit is far too loud, it sounded as if it was on the verge of exploding. There was another humming noise coming from the bathroom light which we could not find a switch for either. All the light switches are "cleverly" concealed in the headboard of the bed with no labels making it a very frustrating guessing game to attempt to change the lights. There was also a disgusting smell in the bathroom of sewage which stunk out the whole room.
After the longest nights sleep I went down to reception early to complain and was told that it wasn't their fault that the air con was so loud and that they knew about the smell and have put air freshener in the rooms when others complain. The receptionist made it seem like my fault because I hadn't got up in the night to tell the night porter about these issues, but there was nothing he could have done!! If they know there is a smell then they should put the air fresheners in EVERY room or fix the plumbing and if the air con units are old they should be replaced. To add insult to injury the eggs and bacon at breakfast were then cold!
In my opinion this is not a 4 star hotel, flashy design and free wifi do not make up for basic comforts such as a good nights sleep! My advice would be to steer clear and stay at a local B&B instead!
Although I did want to note that they provide a free airport shuttle which was great!!
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- Also Known As:
- San Ranieri Hotel
- San Ranieri Pisa