we were booked into this hotel as a birthday present from my family, and were looking forward to our stay very much. we arrived at night time, by taxi. the hotel was in darkness, and we really thought what have we come to? we tried all the doors to find they were all locked, there were no lights on in reception, and noticed an intercom on the door that said ring for help, so we rang the button, and eventually someone answered, and quoted another hotel that we had to go to in order to check in. we could hardly hear what he was saying, due to the actual height of the intercom, i am quite tall but i could not hear what he was saying, plus the street name he quoted we could not understand, and also there was quite a lot of noise in the street. so we set off to try and find the other hotel, there was a tiny map pinned to the door but it was difficult to read in the dark, we went up and down every street, which is no fun when you are dragging suitcases around. after about an hour of walkng up and down the streets, we still had no success, we even asked 3 local policemen who also could not help, so we returned to the hotel and asked again over the intercom, and it was clear they really did not want to help us, we stood our ground and eventually they sent a member of staff from the other hotel to escort us there in order to check in, so we thought we must be staying there. but no, after the checking in process and paying city tax which we were not told about, we then got a key for the Relais Dei Flori, which you have to let yourself into via a side door, no reception, just a lift to get you to your room. we eventually got into our room which was tiny to say the least, pretty decor in a Laura Ashley meets Michaelangelo kind of way, pretty roses painted on the ceiling and all that. so i thought i would hang up my clothes, this was 2 hours after the taxi driver had first dropped us off! the wardrobes were locked! nowhere to hang my clothes! so we went out and had a couple of drinks, which really it was only a 5 minutes walk to where it was all happening, we enjoyed a couple of drinks in a lovely street cafe, then made our way back to the hotel, as we were both tired after all the travelling, and the walking! i settled down into really quite a comfy bed, and as my husband got into his side, the bed was so close to the window, he just brushed past the curtains and the whole lot fell on his head! including the heavy metal curtain pole! i have to say we found that hilarious after all the stress of the night! so we settled down to sleep, but the noise in the street was appalling! there must have been about 200 people drinking in the street outside our window, laughing, shouting, singing, this went on til 5.30 in the morning, obviously we got no sleep, and were exhausted in the morning, i tried shutting the shutters but they would not close, we went down for breakfast and it didn't get any better, the service was to put it politely, reluctant, the food was as if it had been there all week and we were told if we wanted another cup of tea we would have to pay for it, luckily i don't drink
tea so my husband had mine. we set off for a walk about, and i have to say the location was very good, in the sense of getting to the leaning tower, and the shops, but it didn't make up for the night before. luckily we were heading off for florence the next day so we couldn't wait to check out and make our way to florence!!!
don't stay in this hotel, unless you are prepared to put up with a hike to check in, a sleepless...
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