Having booked this hotel via hotels.com, it was only the night before travelling that we discovered from TripAdvisor that check-in would be at a different hotel, 400 metres away along streets with narrow pavements where cars and cyclists are a frequent hazard. It is completely unacceptable that this fact is not revealed upfront before booking or on the confirmation of booking or on the final confirmation when the credit card payment has gone through! We arrived (twice - for a short stay en route to Florence and another on our way back to the airport) in daylight, in good weather, with relatively light luggage and my husband's superior mapreading skills, but I pity anyone to whom these advantages don't apply. That said we found the hotel itself OK - nicely decorated rooms though oddly our first 'standard' room appeared better cared for than our second 'de luxe' room - and a good breakfast with appetising fresh bread and decent coffee - apart from the showers and in the second room a non-functioning safe! The first room's shower never got above very cold, and the second got warm-ish but the seal between the door and frame had failed and the entire floor was soaked - and as we had no bathmat we had to use one of our two hand-towels to mop it up. These are problems we would have reported to reception / management if they'd been onsite, but with both 400 metres away and our payment having been taken in advance through the booking site we just felt it wasn't worth it! The one time I tried to phone reception at the other hotel to tell them we were checking out, the phone was engaged and we decided not to wait.
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- Also Known As:
- Relais Dei Fiori Pisa
- Relais Dei Fiori Hotel Pisa