This is quite a shame! This place is a restored (and beautifully done) old house, with gorgeaus rooms and a perfect location. Based on these I would give it five stars. However, the service is so bad that I would never consider staying here again.
I booked this hotel through an online agency and got confirmation with the hotel's address and details. I arrived to Pisa late at night, I knew that parking is not available near the hotel, so I parked about 15 minutes walk away and dragged my luggage, this would not be a problem, if not for the nasty surprise I got when arrived at the hotel and faced a locked door. When I pushed the intercom, a woman in an irritated voice told me to come to the other hotel and check in. Other hotel????? I was explained rather rudely that there is no choice and that there is an annoucement on the door (i found it - a small printed page stuck to the door in Italian only). When I announced that I have no intentions to go any further with my luggage, reluctantly she said that she will send her colleague to help me and that he would be there in 5 minutes as the other hotel is only 300 meters away. I waited for over 10 minutes and nobody came. Due to the late hour, and the fact that I prepaid the hotel, I walked to the "other hotel" (after 10 minutes, and the time being after 11 pm - I decided not to wait for the "help"). When I arrived there and complained to the front desk clerck, Leo, he attacked me and blamed me for not knowing their policy of not being able to check in at the hotel I booked!! This was the rudest reception I have ever got in any hotel. He kept blaming me that I di not wait for the help, he blamed the medieval town for the fact that the help did not arrive, he blamed the management for their policies, he blamed the whole world, just forgot to blame himself for a very unproffessional and rude service. Eventually we gor to the room, which is as I wrote is beautiful. Breakfast was OK, but nothing to rave about, certainly not at par with other 3 star hotels I stayed in while in Italy.
I once learned in a business school that you may have the most beautiful or best product in the world, if you can not stand behind it with good service, it is worth nothing!!! This is certainly true of this "hotel". BEWARE!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.