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“Appalling customer servixe” 2 of 5 stars
Review of AC Hotel Pisa by Marriott

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AC Hotel Pisa by Marriott
4.0 of 5 Hotel   |   Viale delle Torri 20, 56124 Pisa, Italy   |  
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Ranked #19 of 76 Hotels in Pisa
London, England, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
72 helpful votes 72 helpful votes
“Appalling customer servixe”
2 of 5 stars Reviewed 2 weeks ago

A comfortable and modern hotel, but staff not bothered about service. Waited 20 minutes just to get a menu in the restaurant, no word of apology at all. There were four other tables that received similarly shoddy service. Also, 9 euros for room internet should be a high speed connection but it was dial-up standard. Ended up using my iPhone to tether 4g. Not a standard I would expect from the Marriott brand.

Stayed March 2015, traveled on business
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582 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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Surrey
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We liked the room very much and the cleaning staff were very good as our bed was changed everyday. We needed another pillow and were given one straightaway. A part of the shower came off and someone repaired it after we reported it broken within a day. Breakfast is okay but don`t expect much as it is only continental breakfast. You do not get coffee or tea facitlies in the room and the staff on reception are not friendly or welcoming and we were told to go to an internet cafe to do our online check in for our flight home. We were surprised at how the staff were as my husband is Italian and he had never had a situation where the staff had not been sociable. It has the Marriott name but not Marriott standard. Prices are sky high so do not think to eat at the restaurant as it is only open in the evenings and prices are stupid. There is no bar as such either. if you are a businessman this place is fine .

Room Tip: we stayed in room 226. you could hear next door and doors swinging and shutting and people upstairs...
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  • Stayed March 2015, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 1 of 5 stars Service
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Vancouver, Washington
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 8, 2015 via mobile

Great value. Get comfy Marriott bed and bath just in a smaller room and more plain motel setting. Terrific buffet breakfast I included. Supposed to have coin op laundry but was not on site. Front desk clerk was reluctant to give directions to laundromat. Wanted us to use send out laundry service. Gave poor directions to laundromat. Luckily tub was large and hair dryer worked great. We did to full loads in our room. Short bus ride to historical area, tower and train station. Overall a good place to stay.

  • Stayed February 2015
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Bristol, United Kingdom
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 16, 2014

Good accommodation but very much catering for business people rather than tourists. We stayed 2 nights and were extremely happy with the service and food.
Staff were friendly and helpful.
Quite a long walk into the centre of Pisa so may need a taxi.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
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Orinda, California
Top Contributor
172 reviews 172 reviews
50 hotel reviews
Reviews in 58 cities Reviews in 58 cities
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed November 13, 2014

This is a freeway close clean spot that includes breakfast. We did one day in Tuscany -Siena-wineries --and San Gimignano ..we did another at the tower in pisa and then off to Verona and Venice..

Clean..and good looking but heater broken on..so we sweltered, restaurant for one night was very average..waiter odd..keys didn't work twice.. Fine price but could use some attention to detail and this is not city center close.. Most options we found in pisa were not great but the town is central and we had a large party w several rooms so that's what we selected it. Didn't want florence prices for whole trip

Stayed November 2014
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San Diego, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 13, 2014

Pretty good hotel-the bed very comfy- NO AC in room, No Wifi in room, but that seems to be typical in Pisa.
Bus was conveinent cabs a llittle pricey.
The taxi we took in the morning to the airport had the meter running a good 4-5 minutes prior to us jumping in- not sure what to do about that.
Effort made in decor and TV worked well in room. Nice tub and shower.

Room Tip: The hotel had a nice restaurant downstairs and served breakfast
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  • Stayed October 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amman
Top Contributor
70 reviews 70 reviews
37 hotel reviews
Reviews in 17 cities Reviews in 17 cities
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed November 11, 2014

Very beautiful hotel with centre location between ; Pisa - Florance - Verona and specially if you are planing a visit to the Coast such as the Cinque Terra.
Great professional staff specially the front desk and the breakfast.

Room Tip: all rooms are wide and excellent which is not the case in Hotels in Italy.
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  • Stayed October 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AC Hotel Pisa by Marriott

Address: Viale delle Torri 20, 56124 Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Best Value Hotel in Pisa
#9 Luxury Hotel in Pisa
#10 Romantic Hotel in Pisa
Price Range (Based on Average Rates): $
Hotel Class:4 star — AC Hotel Pisa by Marriott 4*
Number of rooms: 107
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Also Known As:
Ac Hotels Pisa
Ac Hotel Pisa

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