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“Comfortable hotel with all the comforts of home” 4 of 5 stars
Review of AC Hotel Pisa by Marriott

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AC Hotel Pisa by Marriott
4.0 of 5 Hotel   |   Viale delle Torri 20, 56124 Pisa, Italy   |  
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Ranked #12 of 83 hotels in Pisa
Johannesburg, South Africa
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
“Comfortable hotel with all the comforts of home”
4 of 5 stars Reviewed January 9, 2014

This hotel has a very modern design and has spacious rooms with high quality beds. The bathroom is furnished with all necessary amenities, including a bidet. There is a shopping centre a few hundred metres away, which is very convenient as it features a grocery store, restaurants and clothing stores. The grocery store came in handy because the hotel's restaurant closes over the Christmas period and hence you need to provide your own meals. The cleaning staff were exceptionally friendly and helpful. The front desk staff however called a maintenance man to fix our broken shower pipe and did not check that it was actually fixed. This meant that when we returned from a day out the maintenance man had left for the day and the shower was still not fixed. I think the Marriott could improve on the service offered by the front desk staff.
The breakfast was ample but catered more for European continental preferences.
One issue that we had was that there was no coffee/tea making facilities in the rooms.
The location was a 7 minute taxi ride from the Leaning Tower of Pisa but we enjoyed it because it was quiet and family-friendly neighbourhood.
Overall a good hotel but there can be some improvements.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Shakopee, Minnesota, United States
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 18, 2013

I am frequent business traveler and stayed in AC Hotels in several places. It is a good chain in general with excellent service. It is a unique problem during winter I guess. The room heat is so high after mid night you need to open the window to breath properly (temperature control doesn't work). Opening windows brings in noise and affects the sleep. I reported few times but did not see any action. I decided to open the door even though you could hear ambulance/police and car sound. I hope they fix it.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 15, 2013

Stayed there. Excellent parking. Excellent service. Prompt and efficient. Obviously a hotel for business travellers. Good place to stay if u are driving in Italy and want to visit the sites. I would recommend them to all my friends.

Stayed December 2013, traveled with family
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Nashville, Tennessee
Top Contributor
80 reviews 80 reviews
36 hotel reviews
Reviews in 40 cities Reviews in 40 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed December 10, 2013

This was my first time to stay in a hotel in Pisa, and I chose AC Hotel since they are now part of Marriott. I had stayed with them just prior to their changing over to Marriott in Torino, and I enjoyed that hotel except for the bed, which did not hold up to US standards. I had hoped that Marriott would upgrade the mattresses, but that was not the case in Pisa. The room was very nice, modern, and clean, and I would have given them a rating of 4 had it not been for the mattress. The level of service varies by individual, but Frederico is very pleasant and helpful. There are few restaurants nearby, and the walk into the old part of town / Leaning Tower took about 45 minutes. There is a small shopping mall with a grocery store less than a 5 minute walk from the hotel.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 21, 2013

We were immedeatley offered a new room when the receptionist came to see that the bath plug could not be operated. There was also hair from previous guests left in the plug. Chair in room had something on it (see photo) and the wardrobe was dusty. Stains next to light swtich on the wall. The new room we moved to was all good.

Service was good at reception and friendly and attentive in the breakfast area.

Breakfast was good, plenty of selection I would say above average and before closing service they came to our table to politely advise us of it which was great.

Parking was free right in front of the hotel entrance but limited spaces. We didn't need to use the other parking area. The hotel were happy for us to leave the car there when we made a day trip after checking out.

Would stay again but a bit cautious over the housekeeping standards.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Vancouver, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 20, 2013

I stayed in November, in one of the smallerr (single) rooms.

I noticed the thermostat only went down to 20C! I turned it down because I think it was slightly warm, but I don't think it really operated. I can understand why folks *might* complain during the hot months, but in November it is enough to simply open the window.

This one was immediately adjacent to the elevator. I had no noise problems from either the elevator or surrounding rooms.

Front desk staff are indeed friendly and solicitous.

Room features are fine everything was working, although the nominal supply of toiletries cam with 3 tissues! Not replaced daily, i might add.

Many people commented about wifi - the price charged is outrageous, so I used the free wifi in the lobby. Not bad if you don't mind hanging in public while doing your email and news. Several people were skyping while on the wifi down in the lobby. This is an important consideration for business people, we have many meetings via skype and while in europe it is convenient to hold these meetings at night back at the hotel.

The breakfast is reasonable but not that good. Lots of sweet breads and rolls, Several containers of fruits but the best one was the mixed fruit salad, which ran out quickly. The food staff were not rapid and efficient at replacing empty dishes, so be sure to arrive before the masses. No hot egg dishes. Instead a bowl full of cold hard boiled eggs??

These are fairly minor complaints but to business travelers they might be important.
The location is outside of the city center and if your business takes you to CNR or a nearby business this hotel makes sense. It does not make too much sense if you are going to be in the city center, commuting will add up if you take taxis both ways.

There actually is a bus line right outside the hotel which runs to the city center but most business people would not bother with that. Several work colleagues on the same trip walked downtown from the hotel and it took them approx 30 minutes. It is walkable and there are no hills, but the main street is not so scenic.

I would say this is an acceptable hotel for business travel, especially considering the reasonable rates. It is a more reliable bet than some of the tourist hotels in the city center, from what I gather.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Trenton, New Jersey
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 11, 2013

We stayed in Pisa for a night on our way from Florence to Volterra. The hotel is typical chain hotel, beautifully appointed, clean, modern. The service is just average. It is way way out of the city center so unless you are driving i would not recommend this hotel. But if you are driving, it is a good place to sightsee, grab a bite to eat in the city and then go over there for sleeping and head onto the highway. There is a small shopping center right next door that has a good supermarket and we got some of our groceries done there. A word of caution: It is difficult to find if you follow the Garmin GPS so make sure you call the hotel and get directions. I followed the Garmin, ended up in a residential neighborhood in a no drive zone and had to drive through another no drive zone to get out and ended up with two hefty ($190 traffic violation tickets)...just something to be aware of.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about AC Hotel Pisa by Marriott

Address: Viale delle Torri 20, 56124 Pisa, Italy
Phone Number:
Location: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Best Value Hotel in Pisa
#5 Luxury Hotel in Pisa
#10 Romantic Hotel in Pisa
Price Range (Based on Average Rates): $
Hotel Class:4 star — AC Hotel Pisa by Marriott 4*
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Also Known As:
Ac Hotels Pisa
Ac Hotel Pisa

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