Let me start by saying I am a Marriott Rewards member and have been for years, it has clearly been my brand of choice, and have been curious about the AC brand. So here we go, hotel was clean and very trendy which was different then the more staid corporate branding that one gets from the Marriott, Cortyard, etc. we actually kind of liked it. Check in was fast and efficient and we had no problems with the attitude of the front staff. If anything Franceso at the front desk was very welcoming. in fact there was s slight item taht needed his attention before we checked out and he took absliteu responsiblity for it. Minor but was refreshing and snce the front desk is the face of the establishment. well you get the idea..... Our room was clean and neat, in fact the bed was extremely comfortable which was a great surprise. If one has traveled in Europe you know they have a different bedding concept. The bathroom was neat and clean (more on this in a moment) and our towels were just fine as were the offered products. Now here is where I had one problem, as indicated earlier, if you are going to have a see-through sink as a feature in your bathroom, then scale or rust and black electrical tape on the drain pipes and j-bend is NOT the thing you want clearly visible when using. Same for the tub, I realize mold is a problem in Italy (I live here) but a little bleach on the tub surround occasionaly or in this case, just remove and replace the silcone sealant. Might take all of 20 minutes maybe, but makes a huge visual difference. Now the bath was clean and we had no problem using it but again the visual impression can make or break an customer opinion. Especially for someone who has not traveled extensively in Europe or outside the US in general.
The breakfast that was included was excellent and we found many items to our liking. we did try the afternoon fixed price lunch buffett. Most of the items were good and tastey the only glaring issue is many of the items would have benefited by being warmed slightly. Most were just cold. A warming table would have made a vast improvement. The young steward was attenttive and helpful and helkpful when needed. Now don't get the impression we did not like the AC, it is fine but needs some subtle touches to excel. the minor things one sees can make a world of difference iin how a csutomer looks at your hotel or brand. Yes, it is next to a shopping mall but again was easy to find and get into and out of while we were in Pisa. And for those complaining about promixity to downtown, stay downtown next time and see what the difference in price is.....
- Also Known As:
- Ac Hotels Pisa
- Ac Hotel Pisa
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