The only big attraction in Pisa is the Leaning Tower. And for obvious reasons, we wanted to visit this wonder of the world by using the public transport. Marriott has been our preference during business trips & we were very sure our experience would be good. Upon reaching the hotel, we were told it's free parking. The rooms were clean & perfect just as we expected it to be.
After all this, we came back to the front desk to get a map of the city & to know how to go around. The lady intern, was more than happy to assist us in every way possible but the Manager was very arrogant. He wasn't paying attention to our questions & not willing to help. Of course, it wasn't a pleasant experience & we ventured out on our own by taking guidance from the local restaurants & shops.
I have seen a much better service from lesser known smaller hotels.
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