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“Not so friendly staff” 3 of 5 stars
Review of Grand Hotel Bonanno

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Grand Hotel Bonanno
4.0 of 5 Hotel   |   Via Carlo Francesco Gabba, 17, 56122 Pisa, Italy   |  
Hotel amenities
Ranked #8 of 83 hotels in Pisa
Ashburn, Virginia
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Not so friendly staff”
3 of 5 stars Reviewed March 3, 2013

We selected the hotel based on proximity (walking distance to the Leaning Tower - although it seemed quite a bit further than the 10min quoted by other reviewers), availability of parking our rental car, and ability to get our family of 4 in a "room" - although it was actually two adjoining rooms. The rooms were clean, rather cramped, and a bit on the noisy side. Our rooms faced the road and there was both car and train traffic much of the time. The breakfast was very good. Both of our rooms had safes that allowed us to store our valuables while out about town. Unfortunately, while the hotel boasts of the multi-lingual staff, we noticed that they were not particularly friendly when we asked about direction or recommendations for dinner. We were made to feel like we were a nuisance.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Londo
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 2, 2013

We have stayed at the Bonanno a few times,it is very well situated for the Piazza Del Miracoli & for the shops, everything is in good walking distance. Don't be put off by the position of the Hotel, you have to go through an underpass to get to the Hotel & there is a lot of graffitti, which could be very off putting on first arrival. The bedrooms are small but very comfortable & warm. There is a good choice of things for breakfast. Overall a very comfortable Hotel.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 19, 2013 via mobile

Just stayed! Staff were helpful and easy to communicate with. Rooms clean and tastefully furnished. Highlight was service by Mossimo (apologies if spelling is incorrect) during our dinner. Speedy service and he was very polite, also took interest and spoke with our children -which they loved. Especially the special ice cream at the end of their meal. Free parking and Internet a bonus too!

Stayed January 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Island of Malta, Malta
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 1, 2013

Have just returned from a 3 night stay in the new year period. Hotel is very centrally located, within walking distance to the Leaning Tower and other tourist spots. It is also very close to the Train station which makes travelling to other areas very easy. The waiters & Receptionists are extremely polite and very fluent in English. They really go out of their way to accommodate their guests and always greet you with a smile. They also have great respect for their guests and are not after their money but to genuinely help them. I was extremely impressed with the way they dealt with my problem. Story below: For New Year's eve I foolishly booked dinner without checking the food offered on the set menu. When the first plate arrived it was with squids. My husband ate his and i passed on the plate. I then went to check the menu and saw that that there were plenty of items which include Sea Food. I then went to speak to the receptionist and explained my problem . He completely understood me and told me that it is not a problem. I told him that i will obviously pay them for the first item that my husband took and the glass of wine consumed. Upon checkout they did not charge us any fees for skipping on the booked dinner and for the items consumed on that night. Will surely recommend and visit again. :)

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 7, 2012

Great hotel, clean, staff very nice. the restraunt is wonderful, and the location is good too, about 15 minutes walk from the leaning tower. Getting there is a little tricky without GPS, but there is a good parking at the back of the hotel.There is a good Chinese restraunt down the street.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edinburgh
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 29, 2012

We booked this hotel based on Tripadvisor reviews. Some reviews did not speak highly of this hotel however our experience was outstanding.

After a few days in Florence we moved to Pisa. A quick taxi from central station took us to the hotel. We arrived at midday and we were checked in and in our rooms within 10 minutes. The reception staff were very welcoming and friendly. They pointed us in the direction of the main attractions in Pisa. The tower was a 10 minute walk. Some comments stated that the hotel was beside a "graffiti covered underpass". We found the underpass fine, it's a walkway beside a main road, we walked through it in the evenings when we returned from the town centre without any problems.

We ate in the hotel for breakfast and dinner and really enjoyed the food and service.

The hotel staff from the front desk, to the restaurant staff made our trip very enjoyable, they made an extra effort for us which really made a difference.

I can't speak for the other comments but for what we paid this hotel was a great find and outstanding value.Pisa is a great place to use as a base for a holiday in Tuscany. We visited Lucca one day and loved it.

All in all this hotel was a great place to finish our trip to Italy, thanks to all the staff.

Room Tip: The room we were in 126 was away from the railway line, we did not hear the trains at all.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tripoli, Libya
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 5, 2012

I stayed in this hotel during a course that I was attending in Pisa. The location of the hotel is a little way from the centre of Pisa but it only takes about ten minutes to walk into the centre.
One minor drawback is the fact that the hotel is near a rail track that runs into Pisa. This said there are not that many trains travelling during the night so it was not a huge issue for me.
I stayed there in two different rooms as I travelled away from Pisa for a couple of nights. Both rooms were very large and had comfortable beds. The bathrooms were functional but nothing more. The hotel is comfortable and clean and has a good buffet breakfast that is available until 10:00 in the morning. The staff are courteous but nothing more.
The hotel shuttle did pick us up and drop us off at the airport. I am not sure if this was included in the price or not.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Grand Hotel Bonanno

Address: Via Carlo Francesco Gabba, 17, 56122 Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Pisa
#11 Romantic Hotel in Pisa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Bonanno 4*
Official Description (provided by the hotel):
The new Grand Hotel Bonanno is just 800 mt from the Leaning Tower and the old town center, strategically placed near the main road of access to the town. The Hotel has 89 rooms, all equipped with air conditioning, Sky TV, minibar, hair dryer and safe.Furthermore the hotel has a free private parking area, perfect for your trip in Tuscany. Monuments, university, railway station, motorway, the Galileo Galilei International Airport, and the Congress Hall are not far away from the hotel. ... more   less 
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Also Known As:
Grand Hotel Pisa
Hotel Bonanno Pisa

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