I start by saying that we booked this hotel in April for a 3 day stay in september but when we arrived they only booked 1 twin room when we were a group of 10. We had to spend the first night 8 in a room of 4. The next day we were given another 2 twin rooms without a bathroom when we had paid for rooms with bathrooms. The cherry on the cake came when we went to settle the bill because they refused to give us the refund for the rooms we had paid for (which had to have bathrooms). Instead of apologizing for the mistake which was entirely theirs they said that they were doing us a favor by giving us 2 twin rooms. please stay away from this hotel we did not expect luxury because we know that we did not pay for it but at least a bed on which to sleep yes.
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- Also Known As:
- Astor Hotel Pisa