Took my daughter (21) away for a short break to Pisa. Stayed 2 nights. Booked via booking.com - I clicked in for 'Twin Room'. The hotel sent me a personal email to confirm the booking but failed to mention the type of room. I sent them two emails asking them to confirm the twin room booking. No replies. When we got there it turned out to be a double bed. My info had not been passed onto the hotel. Staff very friendly and apologetic. However in the room we discovered by ourselves that the armchair could be unfolded into a camp bed. The hotel did nothing wrong even if they could have replied to my emails or explained about the camp bed. It is on a nice street but avoid the side street between station and hotel. We saw drug deals and a heroin addict injecting into his arm. Cheap hotel and we got what we paid for in the end but it's my last ever booking with booking.com. If they are going to take bookings they need to be more specific with doubles and twins so there is no risk of a wrong booking.
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- Also Known As:
- Milano Hotel Pisa