Stayed with family of 4 in early July 2012. Room was of a reasonable size with one double and two single beds. Clean and comfortable. Reception were absolutely fine when we were there - helpful and efficient. Located close to the station and airport and 20 minutes from the Tower but the walk takes you past many nice little places in Pisa (don't rely on the hotel map though). On the negative side, the room was a little dark and dinghy, the air-conditioning was a bit inefficient, the area was a bit grotty and the in-room fridge was a bit noisy in the night. Having said that, there was nothing really to put a downer on the trip and we would consider staying again if in Pisa.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.