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“Excellent location, friendly helpful English speaking staff” 4 of 5 stars
Review of Hotel Relais dell'Orologio

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Hotel Relais dell'Orologio
5.0 of 5 Hotel   |   Via della Faggiola, 12-14, 56126 Pisa, Italy   |  
Hotel amenities
Ranked #17 of 80 Hotels in Pisa
Top Contributor
104 reviews 104 reviews
40 hotel reviews
Reviews in 53 cities Reviews in 53 cities
57 helpful votes 57 helpful votes
“Excellent location, friendly helpful English speaking staff”
4 of 5 stars Reviewed June 8, 2014

Exceptionally well located with respect to major tower, church, etc, good restaurants and charming area. Reception staff were friendly, helpful in making phone calls for me as one piece of luggage had not arrived on plane. Breakfast is plentiful and eating it in the lovely garden in the back of the hotel is quite pleasant. Air conditioning was problematic with it sometimes working and sometimes not. Room and bathroom clean. This is a historic townhouse with thick walls and high decorated ceilings. There are a couple of small sitting rooms off the lobby and this makes a gracious place for having a drink or just some quiet time. Wi Fi was spotty. We booked a taxi to pick us up at the airport and the chRge was 60€. The actual cost of a regular taxi from the airport to the hotel is about 12-15€.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review, August 18, 2014
Dear Guest thank you very much for your lovely posting and I am ever so glad to read how our guests enjoyed their time with us. Indeed we are truly lucky to have a wonderful staff, who care for our guests in a very genuine and thruthful way.
We do appreciate the positive feedback, and also the not so positive feedback as this is a fine tool to us improving where there is need to.
We do look forward to welcoming you back to the Relais dell'Orologio! With kindest regards from us all
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443 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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English first
Middlesbrough, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 4, 2014

This is a lovely hotel very close to the tower. We did have air con in our room! staff very friendly, as our flight was 8.00pm I asked if we could have a later check out, which we got no problem, which was excellent. It would be nice if they provided tea/coffee in your room. Take up the rugs that lay on your bedroom floor, very slippy underfoot, also my husband stood on a tac which was poking through the carpet!! We did enjoy our stay here in the hotel.

Room Tip: suite 110 is very nice with living area and two bathrooms!!
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRelaisd, Responsabile relazioni con la clientela at Hotel Relais dell'Orologio, responded to this review, June 8, 2014
Dear Therese86,
Thank you very much for taking the time to write your review and really thank you for your kind words.
We appreciate all your comments which are very important for us to make always more for our precious Guests.
We do hope to see you very soon at the Relais dell'Orologio and to have the possibility to render your stay a fabulous one.
With our warmest regards.
The Management
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London
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 30, 2014

Stayed at the hotel for 3 nights! It is located in the heart of the city (very close to Leaning tower), and it is within walking distance to the shopping area.

Staff are very friendly, and they will try to help as much as possible.

the only downside is that there is no air con in the room, not good during summer. Breakfast is good and you can sit outdoor and enjoy your breakfast.

I also sent them an email before I arrived to inquire about the hotel shuttle service, they replied and said it would cost 60euros for them to arrange an airport pick up (while normal taxi costs about 11 euros from the airport to the hotel)...

Wifi works everywhere in the hotel, so this is another plus! would recommend!

  • Stayed May 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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HotelRelaisd, Responsabile relazioni con la clientela at Hotel Relais dell'Orologio, responded to this review, May 31, 2014
Dear Mrs. Chloe,
Greetings from Pisa!
We would like to thank for your nice comments about the Relais. We are really very glad that you enjoy the property and the beauty of the city. Our staff is proud about his job and do always the best to make the stay of the Guests a memorable one.
We do really apologize for the inconvenient about the air-conditioning, but unfortunately, due to a restriction made by the City Hall, we have been able to turn on the A/C just a couple of days ago.
Please consider us at your entire disposal for your next visit in Pisa and please accept our best regards.

The Management and the Staff
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Top Contributor
70 reviews 70 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed May 29, 2014

As said previously - I gather this is the best of a not great selection in Pisa.

Front desk staff - lovely and very helpful
Location - brilliant - very close to everything you need to see.
Breakfast - was fine - no surprises good or bad.
Room - Small, and we were offered a choice of two - this was the bigger one - it looked out over the courtyard which was pretty.
Aircon - none - we did mention this at reception as we were going out to dinner and bless them, they said they would put a fan in the room... when we got back there was this huge portable air con unit with a hose hanging out of the windows - it took up a lot of room, leaked and was eventually turned off as the dreaded mosquito was making an entrance into the room through the open window. However, I am VERY thankful that the staff even tried to address my hot room problem - Many thanks!! I greatly appreciated your efforts.
Bathroom - it was ok.

Overall, the hotel was tired, it needs a big refresh, its part of the Small & Luxury group - which was a surprise as I felt it was sub standard to many others in the group that we have stayed at.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRelaisd, Responsabile relazioni con la clientela at Hotel Relais dell'Orologio, responded to this review, May 31, 2014
Dear Sirs,

Thank you for the time you spent sending us your comments about your stay at the Relais dell'Orologio.
We do really appreciate your words and we are glad to know you our Staff was up to your expectations. In regards of the air conditioning, we do apologize for the inconvenient, but unfortunately we had a restriction made by the City Hall and we have been able to switch on just two days ago. This is not to excuse ourselves, and we really hope to have the chance to welcome you very soon again and make your stay a perfect one.

Please do not hesitate to contact us for any need.

Our best regards.

The Management
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Syston, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 25, 2014

Where to start. We trawled through the internet, and Pisa itself, looking for a suitable venue, for our wedding reception. Our search was over pretty much the moment we entered the hotel, having walked into the garden beautifully illuminated with fairylights we were sold. We asked if we could have a look around, nothing was too much trouble as they showed us anywhere we wanted to see that was not occupied, by other guests at that time.

Having been impressed with what we had seen, and who we had met, we set up a meeting with the owner. We had a vision of what our reception would be. The owner, a delightfully charming elegant lady, enhanced our vision beyond our dreams. The casual approach to the event at times seemed strange to our British "rat race" view of life. However the stylish, sophisticated splendour of the event epitimised their professionalism.

Having given them an outline, we were in their hands to an extent, living 2000 miles away. Antonella the hotels events coordinator reassured us every turn of the clock. After all we had 50 guests travelling a long way for this extremely special occasion.

You will be able to see by the pictures included how lovely it all turned out to be. What wont be visible is the wonderful atmosphere that was created by Antonella and her staff.

If you want an authentic traditional italian hotel, that has an air of quality, with courteous staff, especially if you have romance in your heart, and appreciate the nice things in life, then this is the hotel for you.

This hotel is included in the website "Small Luxury Hotels of the World" - i am not surprised.

Room Tip: If you have a suite ask for it to overlook the beautiful terraced garden. Large upstairs lounge for...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRelaisd, Responsabile relazioni con la clientela at Hotel Relais dell'Orologio, responded to this review, May 31, 2014
Dear Mr. John,

What a pleasure to see your wonderful review!!! Our staff was proud and delighted to read your comments and they love their job at the Relais. This is the reason why they use to work so hard and always carefully.

Please do not hesitate to contact us for any assistance and we do really hope to see you very soon in Pisa, why not for your anniversary!

Our warmest regards.

The Management and the Staff
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Seattle, Washington
Top Contributor
60 reviews 60 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed May 20, 2014

We had read that this hotel was the best of a bad bunch, and that's depressing if true! Much effort had been made to pretty up this old building, and it was lavishly decorated and painted. Yet it lacked a lot of functionality. Wifi didn't work, lighting was so poor that we had to wait until the sun came up to pack, only 2 dim lights worked at all in the bathroom, and our room was roasting hot, especially the (completely unventilated) bathroom. No AC until June, so we were advised to open our window to cool off, thus treating ourselves to street noise from motorcycles and loud pedestrians, the smell of exhaust, and the ever-present mosquitos of Italy (window screens have been rejected as unstylish.) The front desk was friendly but ineffectual. The price seemed high for what you get.

On the plus side, the morning buffet was lavish and beautifully presented, with rose petals strewn on the tables. The courtyard looked lovely and perhaps a room on that side of the building would be quieter and cooler. The tower was close by, as were some decent casual restaurants. And the airport is nearby too - our only reason for being in Pisa in the first place.

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRelaisd, Responsabile relazioni con la clientela at Hotel Relais dell'Orologio, responded to this review, May 31, 2014
Dear Sir,

We are in receipt of your review on TripAdvisor and we are extremely sorry for the delay in responding.

Naturally we are delighted to learn you enjoy our location and our breakfast and we took note about all your comments in regards of air-conditioning and lighting. The temperature in the room, as probably our staff told you, couldn't be changed because of a rule of the City Hall. We had the possibility to turn on the A/C just two days ago. This is not an excuse, and we do hope to have the possibility to be up to your expections in a not distant future.

With our kindest regards.

The Management
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Bristol, England
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 19, 2014

The hotel occupies an old traditional building so our room was a bit on the small side but very comfortable, an excellent bed and mattress. Location is excellent for the main Pisa sights and restaurants and bars. Our room overlooked the courtyard with views to the hills, very nice. Breakfast was typical Italian, with a choice of cereals, fruit, cheese ham, yogurt, bacon scrambled egg bread and cakes. the staff were very friendly and helpful. Only minor niggle was that the hotel does not switch the air conditioning on until it gets hot in the summer. We are from the UK and anything over 20c is hot. If the window was closed at night the room was hot and stuffy.

Room Tip: Best views are form rooms overlooking the courtyard
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRelaisd, Responsabile relazioni con la clientela at Hotel Relais dell'Orologio, responded to this review, May 31, 2014
Dear Sir,

We would like to apologize for the delay in responding to your nice words and thank you for taking the time to write your comments.

We are happy to see you enjoy our Hotel and the city of Pisa. We are really very sorry for the inconvient in regards of the air-conditioning. Most unfortunately we had the possibility to switch on two day ago, due to restriction by the City Hall.

In any case, we hope to have the possibility to welcoming you again in the future and we will try to surprise you.

Our best regards.

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Relais dell'Orologio

Address: Via della Faggiola, 12-14, 56126 Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 Business Hotel in Pisa
#4 Romantic Hotel in Pisa
#8 Luxury Hotel in Pisa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Relais dell'Orologio 5*
Number of rooms: 25
Official Description (provided by the hotel):
Located really close to the leaning Tower of Pisa, the age-old Relais dell’Orologio is the ideal place to visit the City, its monuments, the University, its museums, its squares, its markets, its shops, its artisan workshops by foot and to move about its province towards Lucca and Versilia. For a romantic getaway, for a honeymoon, to experience art, culture and the humanity of the place, in other words to appreciate Tuscany. ... more   less 
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Also Known As:
Hotel Relais Dell Orologio
Relais Dell Orologio Hotel

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