Stayed for 3 nights in March. Changed rooms booked Delux for extra room. Bed in area approx. 8ft by 10ft. No view. Nowhere to put things but 3 chairs in room! Lighting awful, no makeup mirror. Bedside cabinet size of dinner plate. No Wi Fi, no English TV despite asking, checked every channel. No bar on arrival, bar mans day off. No breakfast on first morning they forgot to book us in, dirty tablecloths, disorganised array in kitchen. Microwave in full flow for only diner in restaurant at night. bar waiter, manager come chef, cleaner breakfast maker etc ridiculous in an advertised 5* hotel. Cocktails special for us given the problems funny, on line show 8 euros each, five euros in centre of town with free snack. Really bad hotel.
Conservatory out the back aluminium dirty windows, horrid. Courtyard closed but dirty ashtray full of cigarettes on table. No lights on first night. Stink of sewer throughout.
Very sad this hotel was once lovely the staff are fighting a losing battle. Compensation given in that my extras were waived...not good enough. I wouldn't have stayed if it had been properly represented.
- Official Description (provided by the hotel):
- Located really close to the leaning Tower of Pisa, the age-old Relais dell’Orologio is the ideal place to visit the City, its monuments, the University, its museums, its squares, its markets, its shops, its artisan workshops by foot and to move about its province towards Lucca and Versilia. For a romantic getaway, for a honeymoon, to experience art, culture and the humanity of the place, in other words to appreciate Tuscany. ... more less
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- Also Known As:
- Hotel Relais Dell Orologio
- Relais Dell Orologio Hotel