First thing that happened was that we didn't receive the room category we booked at hotels.com. When we complained in the reception, we were told that there must have been some kind of mix up at hotels.com since the hotel only had standard rooms and suites. The receptionist then offered us an empty suite as compensation (after photocopying our booking to be able to complain to hotels.com).
This was just the first sign of the personels service mindedness. They gladly helped us with everything from recommending probably the best restaurant in Pisa to lending us umbrellas. I'm truly surprised of other comments regarding the staff, but perhaps we were lucky visiting a night when the ordinary staff's friendly cousines were on duty???
The standard of the suite was better than average, though not the most luxurious suite in the world. To us it was perfectly good. The standard rooms where a bit small, but would also have done for one or two nights.
A little weird thing was that the minibar only contained water and Coke. When we asked about it the explanation given was that it is a free minibar. Fair enough, but we would rather it had some more and being a paid minibar. But that was really a detail.
All in all I would give the hotel a four, but considering the staff's service mindedness I happily upgrade it to a five!
- Official Description (provided by the hotel):
- Located really close to the leaning Tower of Pisa, the age-old Relais dell’Orologio is the ideal place to visit the City, its monuments, the University, its museums, its squares, its markets, its shops, its artisan workshops by foot and to move about its province towards Lucca and Versilia. For a romantic getaway, for a honeymoon, to experience art, culture and the humanity of the place, in other words to appreciate Tuscany. ... more less
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- Also Known As:
- Hotel Relais Dell Orologio
- Relais Dell Orologio Hotel