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“Avoid to stay in hotel Relais dell'Orologio in Pisa, Italy” 1 of 5 stars
Review of Hotel Relais dell'Orologio

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Hotel Relais dell'Orologio
5.0 of 5 Hotel   |   Via della Faggiola, 12-14, 56126 Pisa, Italy   |  
Hotel amenities
Ranked #26 of 83 hotels in Pisa
Vilnius, Vilniaus Apskritis, Lithuania
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Avoid to stay in hotel Relais dell'Orologio in Pisa, Italy”
1 of 5 stars Reviewed September 6, 2012

We stayed one night in this hotel last July. The hotel building and garden look very nice, but inside the hotel was empty and dusty. The room was small and non-comfortable, dirty and dark. The towels n bathrooms were grey color. The breakfast was awful and service was poor. The dinner in hotel restaurant was terrible expensive for nothing. The hotel seems like 3* hotel with perfect location in Pisa but the price is very high and unreal for such service level. You could reach the downtime very easily but the hotel doesn't have any parking and you have to find the place by yourselves (it was very difficult). The problem was to reach the hotel entrance in district with limited traffic by car. Finally they charged our credit card twice and didn't return back the payment up to now.

Room Tip: Choose another hotel
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  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Warwick, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed September 1, 2012

Lovely old hotel centrally located. Staff were very friendly and helpful, rooms full of character. Lovely garden terrace. If you arriving by car be warned that GPS will not help as the little backstreet roads are a myriad of one way streets and pedestrian zones. We parked our car nearby and walked to the hotel and the helpful concierge then went with us to bring it to the secure garage parking.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidstone
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 21, 2012

The location and staff welcome were 5* (although I believe there are only two 5* hotels in the city so not much to compare too), but there were a few gripes that made this hotel barely achieve 3*

Breakfast is in a lovely setting and staff very friendly and speak English without any issue. However, the food is not replaced or checked and flies and wasps cover the 'fresh' cheeses and meats which really puts you off, plus there is no toast or toasting facilities and the milk every morning was warm and frothy which is not good. Best option is have a piece of fruit and try one of the pastries which were ok.

The 'American Bar' on site is very expensive and although it is open 12 til 11 each day, I waited on two days for 20 minutes without service. JD and coke 10 Euros, but large measures at least.

Room is small but very Italian and traditional and the mini bar restocked every day with two waters and two cokes is a lovely touch. Very smart shower room too.

Outside area is smart and cosy with a jacuzzi and sun loungers (only 2) and this was great in the 35 degrees heatwave this week.

Pisa is lovely and quaint and plenty of restaurants and places to see nearby, but no-where near as much as Florence / Rome etc. Buses are only 1 Euro pp for up to 70 minutes city use and the train to Florence is only 14 Euros return pp with a 60 minutes journey.

MASSIVE complaint was that the air conditioning broke and we were left with the room temp rising to 28 degrees which in such a small space became unbearable. The problem was, the staff were either lying or didn't know what was wrong as they told us 5 times it was fixed but it remained off throughout the whole hotel for the last three days. Very disapointing. The staff were clearly distressed too, wearing suits etc in such hot weather and no air con.

I will say that as we complained so much we did get extra water delivered, the end of stay bill complimentry (only 28 Euros, and after we badgered the new receptionist), and a standalone Air con unit given to us for the last night which we appreciated but was just so noisy to sleep.

Therefore, assuming this problem doesn't happen again and you don't expect much for breakfast I would still recommend this hotel, for the right price.

Also, out of 130 odd TV channels, only 1 English speaking (Sky News) but it's pretty sad if that bothers you with the leaning tower 3 minutes away!!

Room Tip: Garden or street viewes are offered, either are very quiet and fine
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 17, 2012

Take all the reviews, good and bad, and you'll get an accurate view of this place. No way it should qualify as a five star hotel, but if you can get over the size of the rooms and what you're probably paying, you are exceptionally well positioned near the main sights and within easy walking distance of some excellent non-tourist restaurants. Staff in the main were helpful (though there is now a ban on them sending postcards for guests - see one of the other reviews) but overall the management seems all too aware that you're probably only going to visit Pisa once, so if the air con isn't working, they're not that bothered.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 16, 2012

This hotel is beautifully restored and placed right in the city center right next to the Leaning Tower. Room was a bit small, but that was to be expected in an old 14th century building. Staff was quite accommodating, but overall both staff and the hotel missed the finishing touch to really deserve to be a 5-star hotel. Furthermore, we had a few bad experiences which are the reason I can only give the hotel an average score:

1. Arriving at the hotel after 2 pm we had expected the room to be ready, which is was not
2. The water was cold, as the heating system had broken down. This was not mentioned upon arrival, and we had to ask the next day in reception.
4. Great that the mini bar was free, but there was a bottle of water that had been opened by other guests, but not replaced with a fresh ... seems like staff was in hurry to clean room
3. The cold cuts at the breakfast buffet had quite clearly been on the table for more than three hours, in 25 degrees celsius, and wasps where having piece of it as well, as there was no cover.
4. The milk for the cereal had gone sour, again due to being left outside for way to long. Staff removed but did not replace the milk after that.
5. Had to ask for coffee, cutlery and almost everyone else during breakfast

Bottomline, breakfast was a health hazard, and I can only recommend that staff is given a course in food hygiene and handling

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 15, 2012

What a lovely find, the Dell O'Orologio is described by the locals as the best hotel in Pisa. The staff were great and couldn't have been more helpful. Air conditioning was fabulous in temperatures of 38 degrees. For the one night we stayed, it was a perfect location and would recommend it to anyone looking for relaxation, in a prime position with incredibly helpful staff and beautiful rooms.

Room Tip: Ask to book the room with the beams, beautiful.
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Relais dell'Orologio

Address: Via della Faggiola, 12-14, 56126 Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 Business Hotel in Pisa
#4 Romantic Hotel in Pisa
#10 Luxury Hotel in Pisa
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Relais dell'Orologio 5*
Official Description (provided by the hotel):
Located really close to the leaning Tower of Pisa, the age-old Relais dell’Orologio is the ideal place to visit the City, its monuments, the University, its museums, its squares, its markets, its shops, its artisan workshops by foot and to move about its province towards Lucca and Versilia. For a romantic getaway, for a honeymoon, to experience art, culture and the humanity of the place, in other words to appreciate Tuscany. ... more   less 
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Also Known As:
Hotel Relais Dell Orologio
Relais Dell Orologio Hotel

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