I never write complaints; but I felt I must in this case. I had went on line in Tuscany thru EXPEDIA.COM and tried to book a room at the Hotel Roseto in Pisa. The order wouldn't go thru ('unable to complete connection', internet connects in Italy can be transient and fleeting) and I tried several times. In the end, I booked thru BOOKINGS.com but I wasn't able to get the same set of hotels. When I returned to Canada I had found that I had been charged for a night at the HOTEL ROSETO. When I tried to contact them, they just IGNORED ALL MY COMMUNCATIONS. They refused to return my money from my VISA card.
DO NOT BOOK WITH THIS HOTEL!! THEY DO NOT DEAL WITH PROBLEMS, BUT SIMPLY IGNORE THEM!!!
- Also Known As:
- Roseto Hotel Pisa
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