We stayed at Hotel Bologna for two nights on a trip to PISA. After reading the reviews of others we opted to go to the hotel from the airport by Cpt Autobus LAM ROSA, getting off at Crispi 1 followed by a short walk, this cost was E1.20 per person – well worth it and far cheaper than the hotel’s cost. The hotel is situated fairly centrally to the shops, railway station, restaurants and the leaning tower. We were met by one reception staff given the card key and told it was on the third floor, I found this to be a very poor service. The room given was clean, small and it was cold, I complained and was advised that someone will look into it. It got fairly cold in the evening that I was forced to complain in person as the phone did not work. I was told that there are no other rooms available, no heaters, got offered an additional blanket and told that some money will be taken off the bill. In the room, I used the hairdryer to warm up the room (pictured). The bathroom was compact, the shower was small. The following morning we did get a warmer room after more complaining.
The leaning tower is about 15 minute’s walk and to go up it costs E15 per person. We also took a walking tour that was well worth it.
Hotel breakfast was average, it lacked the 4 star feel (in fact the whole hotel is more of a THREE STAR rather than 4), this was the only place where the staff members were polite and professional. In the evening the bar does have a few free snacks but only if you buy drinks there. During the day, there was cake and water available in the lobby area.
On the day of the check out I was not offered any reduction in the bill or an apology for the first night fiasco. Please note that visiting Pisa costs E2 city tax per person per night.
The service we got from some staff members was disappointing as they could do with some training to improve their hospitality.
I would not recommend this hotel until there are better reviews and city of Pisa officials give it the correct star rating.
- Official Description (provided by the hotel):
- Staying at Hotel Bologna puts you right in the heart of a city that combines the natural beauty of its setting with an atmosphere that remains highly evocative of its medieval heritage. In every room: sat-tv in 4 languages, WiFi internet connection (1 hour free), safety deposit box, mini-bar with free water, hair-drier, adjustable heating, 24/7 room service. ... more less
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- Also Known As:
- Pisa Bologna Hotel
- Hotel Bologna Pisa