I booked here via Booking.com 12 months earlier and when a few days away from Pisa on my Tuscany tour I rang to confirm my booking I was told that due to credit card number being invalid it had cancelled my booking. This was not true, my credit card details on Booking .com were valid when I checked. Bologna had graciously made a reservation for me at a hotel 3km away which I declined. They then said when challenged about credit card excuse that it was overbooked and could not accommodate me. When I got back to Australia I received notification from Booking.com that Bologna had reported me as a "no show", exposing me to E119 penalty. I explained and no action was taken. Bologna's management says it is industry standard practice when overbooking occurs, to find another hotel of same standard for same price for the overbooked person. Would not explain why it was me rather than later booking that was dumped. I suggested that that it was for more money, perhaps a group booking that I was in the way of. No comment by him. Stay away from them you might suffer the same fate.
- Official Description (provided by the hotel):
- Staying at Hotel Bologna puts you right in the heart of a city that combines the natural beauty of its setting with an atmosphere that remains highly evocative of its medieval heritage. In every room: sat-tv in 4 languages, WiFi internet connection (1 hour free), safety deposit box, mini-bar with free water, hair-drier, adjustable heating, 24/7 room service. ... more less
- Reservation Options:
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- Also Known As:
- Pisa Bologna Hotel
- Hotel Bologna Pisa