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“Never would I try to stay here again” 1 of 5 stars
Review of Bologna Hotel Pisa

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Bologna Hotel Pisa
4.0 of 5 Hotel   |   Via Giuseppe Mazzini, 57, 56125 Pisa, Italy   |  
Hotel amenities
Ranked #4 of 83 hotels in Pisa
Grafton, Australia
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Never would I try to stay here again”
1 of 5 stars Reviewed November 8, 2012

I booked here via Booking.com 12 months earlier and when a few days away from Pisa on my Tuscany tour I rang to confirm my booking I was told that due to credit card number being invalid it had cancelled my booking. This was not true, my credit card details on Booking .com were valid when I checked. Bologna had graciously made a reservation for me at a hotel 3km away which I declined. They then said when challenged about credit card excuse that it was overbooked and could not accommodate me. When I got back to Australia I received notification from Booking.com that Bologna had reported me as a "no show", exposing me to E119 penalty. I explained and no action was taken. Bologna's management says it is industry standard practice when overbooking occurs, to find another hotel of same standard for same price for the overbooked person. Would not explain why it was me rather than later booking that was dumped. I suggested that that it was for more money, perhaps a group booking that I was in the way of. No comment by him. Stay away from them you might suffer the same fate.

Stayed October 2012, traveled with family
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Medowie, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed November 8, 2012

Booked this hotel 10 months before our arrival. The reason we booked this hotel was because of its location. Two days before we were to arrive I rang to confirm our reservation. Told that due to a computer software problem the hotel was over booked and they had secured accommodation a considerable distance away.

The Hotel Management was going to wait for us to turn up at the checkin desk to let us know and offer a transfer to the other hotel. As we moved up the management chain excuses put forward was human error, to problems with credit cards. Found that other people booked for the same time experienced similar problems to us, the excuses offered varied.

Be careful booking this hotel because you may get bumped off. The experience in dealing with hotels was totally the opposite to the service we experienced at other Italian hotels during our visit.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Service
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Lancashire
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 4, 2012

The Hotel Bologna proved an excellent choice for our overnight stay in Pisa. Check-in was efficient, the quadruple room was spotless and very comfortable. The breakfast was excellent and the location to the station, main shopping area and the tower was perfect. We used the shuttle to go to the airport, 15 Euro for four of us, this was very convenient.
On another topic. Lucca [20 mins on train] is a very nice town but we arrived unknowingly when the comic and games weekend was on - very busy but would like to go back and stay in Lucca next time.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 3, 2012 via mobile

We stayed here on arrival and before our departure from Pisa airport.

Firstly the plus points:
Staff are very friendly and helpful. The hotel is perfectly situated for both train station (10 mins on foot) airport (15 minute taxi ride) and the leaning tower (20 minutes on foot). Good selection at breakfast, free wifi is a bonus and certainly try the pillow menu.

Downside:
Expensive if you don't get a discounted rate for what is a basic hotel, certainly not 4*. Rooms clean but a bit dated, tiled floors in corridors and hard floors in rooms along with thin walls mean it can be very noisy. One evening we had no noise but the last evening we got no more than two hours sleep due to noise which was other guests at the hotel.

So a mixed review for me, some good aspects but some that need a mention

Stayed November 2012, traveled as a couple
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Ripon, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 3, 2012

We visited Pisa for 3 nights last month and were happy to have found this hotel. The location and previous reviews were the reasons we chose to stay there and it turned out to be just what we wanted. We arrived at the airport late at night so got a Taxi to the hotel (2 +Luggage = 16.5 Euro). The Hotel does operate a shuttle to airport and station up to 9pm and if you book directly with the Hotel this service is free otherwise 4 Euro per person. When taking a rail journey it took us just 8 mins to walk down the straight road to the Central Rail station.
The reception staff we dealt with were helpful with all requests. We asked for a quiet room and were given room 14 which was right at the back away from street and car park, and certainly gave us a good night’s sleep. Although on the other side of the river to the Tower etc. everything is in easy walking distance and the main pedestrian shopping street is on the next block. We certainly enjoyed our breakfasts which set us up for the days sightseeing. We would be happy to stay again if visiting Pisa.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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East Yorks, England
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 31, 2012

Chose this hotel by looking on TA and were delighted, a few minutes from the airport but were charged for what we thought was a free transfer. Lovely room small but tastefully decorated and well equiped. Free Wi-Fi was also a big plus. Lovely terrace to sit out on.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Verbier, Switzerland
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 30, 2012

We stayed here in a Quadruple room (2 adults and 2 children) in October. The room was very spacious, clean, modern, and very well laid out. The main bedroom was the room you enter from the entrance door, with the bathroom adjacent to the main room. On the opposite side of the room was the entrance to the second sleeping area which was a long narrow room, but perfect for the two single beds arranged length ways in the room. All together the sleeping areas were perfect for us for our overnight stay having flown in from the airport close to the kids bedtime, and the airport was 5 minutes by shuttle / taxi. The hotel offers the shuttle service free if you book the room directly with the hotel. If you book through a 3rd party such as booking.com then the service is not free, but a taxi from the airport for us cost 8 Euros as it is quite close.
Service was very good, and the breakfast also offered a very good selection.
Not cheap, but sometimes you get what you pay for.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Bologna Hotel Pisa

Address: Via Giuseppe Mazzini, 57, 56125 Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#1 Family Hotel in Pisa
#2 Luxury Hotel in Pisa
#2 Romantic Hotel in Pisa
#3 Business Hotel in Pisa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bologna Hotel Pisa 4*
Official Description (provided by the hotel):
Staying at Hotel Bologna puts you right in the heart of a city that combines the natural beauty of its setting with an atmosphere that remains highly evocative of its medieval heritage. In every room: sat-tv in 4 languages, WiFi internet connection (1 hour free), safety deposit box, mini-bar with free water, hair-drier, adjustable heating, 24/7 room service. ... more   less 
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Also Known As:
Pisa Bologna Hotel
Hotel Bologna Pisa

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