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“Professional service” 5 of 5 stars
Review of Royal Victoria Hotel

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Royal Victoria Hotel
3.0 of 5 Hotel   |   Lungarno Antonio Pacinotti, 12, 56126 Pisa, Italy   |  
Hotel amenities
Ranked #18 of 83 hotels in Pisa
Pisa
1 review
1 helpful vote 1 helpful vote
“Professional service”
5 of 5 stars Reviewed November 4, 2013

We stayed here for two nights. All reception staff were very friendly, welcoming and helpful. Breakfast was very nice with good variety, served by very nice lady, always with a smile. Room and bathroom were very clean and spacious.
Only complaints was that garden terrace seemed to be closed alot of the time, not a problem for me but my girlfriend smokes. Also window in room was a bit rickity and did not open. No kettle in room but dinning staff are happy to give you pot of tea or coffee you can take to your room in the morning.
Location very good, ten minutes from tower and less than few minutes from pisa shopping and night life. Airport bus stop just opposite hotel.
We had a very pleasant stay.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 3, 2013 via mobile

I loved this hotel, the staff very helpful, friendly and went out of their way to make you feel welcome. The rooms were huge and comfortable. The hotel was beautifully decorated and had a very old world feel and in a perfect location. Highly recommended.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkhamsted, England, United Kingdom
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 32 cities Reviews in 32 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 24, 2013

As a result of a flight cancellation, we had to find a hotel in a hurry. Without access to the internet, I found a recommendation for Royal Victoria Hotel in a guidebook. The hotel has a pleasant old world charm in its reception area and the welcome was warm and accommodating. We were offered a room on what was described as the "quiet side", overlooking a courtyard, on the third floor. After taking the tiny two person elevator to the third floor we found a pleasant large room. However, the room was in need of some maintenance, as I was unable to open a bathroom window (it had obviously worked at some stage in the past, there were broken and loose floor tiles and I had to open the door of an old fashioned cupboard by hooking something in the key hole, as the latch was broken. The beds were rickety, but fairly comfortable.

The biggest issue we had on our first night was noise. The room (329) did not so much overlook a courtyard as the back of other buildings. We do not know where the noise quite came from, but a party involving many people, I would guess around 100, went on until about 3am, then stopped abruptly. When, next morning I asked if this was normal and could I expect the same the next night, I was told that as the next night was Saturday, it could be noisy. I was offered earplugs. In the end we decided to stay on and Saturday night was not nearly as noisy as Friday night. I am told that the rooms which face the front/river are much noisier.

We had to spend the next day at the hotel, so moved out of the room at 11am to allow the room to be serviced. We moved onto a pleasant rooftop garden area, where we remained all afternoon. When at 6pm the room had not yet been serviced, I asked reception when the room would be serviced. I was told that because our key had not been handed in at reception it was assumed that we had been in the room all day. I was told that there was a notice on the wall telling us to hand our key into reception if we left the hotel. This clearly did not please me. A simple notification on check in would have solved this problem.

Enough of the things we did not like. The roof garden was a very pleasant place to sit, as was the lounge area on the ground floor. The breakfast was very enjoyable and comprehensive, to be recommended. The "happy hour" glass of wine for 3 euros, plus help yourself snacks, was worth it. The wifi system, which I had to pay for, did not work in the bedroom, so I had to go to a public area to use.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Prague, Czech Republic
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 14, 2013

This hotel is nice, with a touch of history in its corridors and rooms. Rooms are spacios with en suite bathroom. The hotel has a nice roof terrace and the old town panorama is very stylish. The hotel is in the centre of Pisa and close to the train station or airport. The service is standard, staff is friendly.

Stayed May 2013, traveled as a couple
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South Bend, Indiana
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 10, 2013

The hotel was charming, very old world and with a friendly and welcoming staff. The room was large, and while we had a "no view" location it didn't really matter. The only bad note, and it was serious, was the bathroom. It was impossible. We travel a lot and use lots of older, 3 star hotels but this bath was barely usable. The floor drain was loose and filthy, the shower was literally coming apart, there was mold all over the ceiling and the walls. The location was outstanding and the breakfast was good, too, and very reasonably priced. So use this place, but check the bath first or specify an upscale room.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Jose, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 3, 2013

Grand old hotel with reserved parking available (highly recommended). Location is on the river Arno so be sure to ask for a river view room - upper floor. There is a very small 2 person lift. No breakfast but they do have a Happy Hour. Rooms are very large with great antiques and the bathrooms were more than adequate. The hotel is about a 10-15 minute walk to the Duomo and surrounding attractions.

Room Tip: Request a River View Room - spectacular at night.
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Forest Grove, Oregon, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 28, 2013

Beautifully preserved spaces that have been in the same family for generations. Integrity of the original hotel has been honored. Wonderful, helpful, friendly staff feels like they enjoy their work and interfacing with tourists. Rotating local art exhibits, historical furnishings and rooftop garden enhance your stay. Large common sitting rooms provide respite for the traveler. Delicious sumptuous morning breakfast served with grace and smiles. I can't describe the welcoming feelings we felt here, truly a gem!

There was a bus strike when we arrived at the airport so we walked 20 minutes to the hotel that was easy to find, just across the bridge.

Room Tip: Our room was along the alley and there was activity below at night, but hey, it's an urban envir...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Victoria Hotel

Address: Lungarno Antonio Pacinotti, 12, 56126 Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#6 Romantic Hotel in Pisa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Royal Victoria Hotel 3*
Reservation Options:
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Also Known As:
Royal Victoria Pisa
Hotel Royal Victoria

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