*Edit* 24th September 2011
I have decided to add to my previous review of the Royal Victoria Hotel following a message from the hotel's manager whom contacted me showing concerns of the effect and accuracy of my review. In the interests of full disclosure, the review remains unedited at the bottom of this updated contribution but here are some additional pieces of information which the hotel's manager felt I had addressed inaccurately in my review.
It might make more sense to anyone reading this to start by reading the unedited review I wrote on the 21st of September which starts half way down my post.
I'll start by saying that in her message to me, the hotel manager was apologetic and keen to inform me that the issues with bedbugs that my brother and I had experienced at the hotel had been addressed and that the bedbug problems we suffered in the room we stayed in were... according to her, an isolated case which have not been detected in any other room in the hotel. She also said that the room has been shut down and will remain so for several months before undergoing a full re-decoration in order to guarantee the problem is fully solved.
She also pointed out that I had omitted to mention that our party had 3 rooms booked and only one room suffered bedbugs which is accurate.
She felt my review implies that I was explicitly stating that the whole hotel had bedbugs which is of course a statement I did not and could not possibly make and I must say that if this was in any way implied in my original review, (which I believe it was not) I did not intend for it to sound this way. My review highlights MY Experience which involved staying in a room which had bedbugs and thus resulted in a very negative experience.
The hotel manager also made the statement that in my review I make a "false and defamatory" statement that reports that the hotel knew about the problem. I should say that at the point of paying our group's collective bill the woman who took payment did indeed tell myself and my father that the hotel was "aware of the issue" and that "It happens". The same lady said that "everywhere has them" but I must add that she was very apologetic about the terrible experience we had, (though she still attempted to charge us a 1/2 rate for the room). Whether the comments made by that member of staff was her speaking without foundation or speaking out of turn and admitting something she shouldn't do on behalf of the hotel, it certainly implied that this was not the first time there had been a bedbug experience at the hotel. This I might add is my interpretation of events I experienced.
The hotel manager has also highlighted in her email that I omitted one additional piece of information... When my brother went down to reception, somewhere between 2am and 3am to show them the bedbugs and to ask to be moved to another room he spoke to a gentleman who's job description is "night porter" and not a "night receptionist" as I stated in my review (the hotel manager wrongly stated in her message to me that I had called him the "night manager"). This gentleman did offer to find us an alternative hotel in the vicinity but given the late hour and the fact we needed to be up at 7am my brother did not choose to take the night porter up on this offer.
Please note in addition to the comments above I have now changed the review title from "old hotel with bed bugs" to the current title "old hotel with bedbugs in the room I stayed in" in order to establish accuracy and not risk implying that my 12 hour experience of the hotel included a stay in all of the rooms in the hotel and each having bedbugs.
Here is the review I originally posted on the 21st September:
I'm not one to take the time to write a review of an experience unless it's been incredible or terrible and on this occassion it was indeed a terrible experience.
My brother has summed up our experience in his review below this, but I felt it relevant for me to post aswell.
This is a not particularly cheap, well located, yet VERY tired hotel. Furnishings are dated and worn out. Located on the river in a grand old building which looks like it hasn't seen a coat of paint in 50 years I was somewhat disappointed at the simplicity of the room. Unlike my father and other brother, we had a superior twin room which came with the luxury of air conditioning. This was noisey and almost completely ineffective.
After my brother woke with 7 bites across his body, a brief search of both of our beds and sheet revealed 10+ bedbugs. Whilst I hadn't been bitten, there were two on my pillow and this discovery resulted in a total lack of enthusiasm to sleep in the room we had booked.
With an embarrassed night duty receptioniss unable to move us due to the hotel being fully booked, we were left with the option to stay in the room and accept the innevitable or spend the night walking the streets of pisa. Despite our exhaustion from travelling we opted for the second option.
What is truly disappointing is the fact that the hotel acknowledged they had a problem and still wanted to charge us for half the room because the bugs had only bitten one of us.
If you're booking a hotel with the hope of a decent nights sleep then I suggest staying clear of the Royal Victoria. For a hotel who know's they have a bedbug problem, they seem to be doing little to address it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.