We chose Villa Theresa because the website was appealing, but it was a great disappointment. The host, Alphonso, sounded very nice on the phone and he was waiting for us at a free parking spot where we could park our car. You need to pay for a permit to enter the center of Pisa, but Alphonso arranged it all. So far so good. We had to walk a bit with our luggage and we requested Alphonso to take our lightest carry on bag with wheels. Over his shoulder he told us 'just for the record, this in NOT my job'. Down the drain with all the positive remarks about the helphfulness of this gentleman. How welcome can you feel if this is already too much to ask?? We stayed at Villa Christina in Spoleto and an older lady, Anna Maria, even volunteered to carry up our luggage.
We tried to shake it off, but when we arrived in the 'apartment' we were really disappointed. The website shows pictures of the nice spots of the villa, the garden, the conservatory, the rooms and the apartment, but does not show the crappy toilet that makes a horrible noise when you use it. The noise is really frightening. Although the villa is nice and close to the main shopping street, it's a bit creepy. We found a few North Africans dealing drugs just outside our door.
When Alphonso recovered from his humiliation that he had to look after our very light bag, he actually became friendly and gave us tips about Pisa. Pisa by the way is a city you should pass by during the day, see the Tower and leave to stay somewhere else. It's full of many, quite agressive North African street salesmen trying to convince you to buy whatever they sell. They are like flies, all over the place. We also did not manage to find a decent restaurant. We walked from one side of town to the other, but did not see anything but tourist traps.
Alphonso advertises that there is free WIFI in the rooms, however, what he does not tell, is that he switches it off at 22.00 hrs. at night. And that turned out to be a disaster for us. Complications arose during a straight forward operation that my sister was undergoing in Holland that day, which forced us to return home straight away. However: NO INTERNET ACCESS. Alphonso did not answer the normal phone number and his mobile neither, so we were stuck. We left a voicemail and sent an sms asking for help. No reaction. No possibility to book tickets online. Thanks to Alphonso we came too late and did not see my sister alive.
The next day he called us, not even inquiring how my sister was, just worrying about his key and his money, which of course we left in the apartment.
We stayed in Italy for 2 weeks and we only had very positive experieces. Unfortunately Pisa was the worst in years. Our advice: don't go to Villa Theresa and skip the unfriendly Alponso. He is the worst example of Italian hospitality!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 6, 2012
out of Tripadvisor guidelines.
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This review offends directly the owner (called by name)!
Normally Villetheresa's owner turns off the telephone at 22:00 everiday at the and of check in time.
Villatheresa's Guests ,after 22:00, can contact him directly knocking at owner's door bedroom or ringing the bell at main entrance.
The owner got restaurant indications to these people but they preferred to walk around.
I am very sorry for her sister, that morning mobile transmission was disturbed and effectivly I could not understand her english.
They did not gently required me to get luggages from parking car, but it seems an order.
Normally We have no problems also from parking zone! In this case some education mode is required.
Guests normally are precious for us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.