Having booked and cancelled through Initalia.it (do NOT trust them), according to the cancellation policy of Casa Doina (4 days prior), Casa Doina called me "No Show". I emailed Casa Doina with the explanation of having cancelled through their booking site, Initalia. I emailed Initalia to ask about my cancellation. They said it was fine and I would not be charged. Casa Doina charged my card. I emailed Initalia and Casa Doina multiple times; the first replying that I would not be charged (too late and still incorrect) and Casa Doina not responding at all. I had to take it to my credit card company for resolution. As of 3 months after the reservation date, I have been refunded with the provision that the hotel could still contest.
Location: Italy > Tuscany > Province of Pisa > Pisa
Ranked #153 of 243 B&Bs / Inns in Pisa
Price Range (Based on Average Rates): $
Number of rooms: 6
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