The hotel is in a great location for access to the main train station and buses. It is also only about 20 minutes of a stroll from the main sights. However, the staff were generally cold, unhelpful and sexist preferring to talk to my male partner over me even though the booking and payment were in my name. They went as far as changing the name on the booking into my partner's surname after photocopying our passports. How rude! We booked a Superior Room and we did not get a double bed. Instead we got two singles on wheels pushed together, which moved at the slightest turn. This was not conducive to a good nights sleep. The room did not have a spare blanket and was actually cold at night despite turning the air con off. We did not have bathrobes or a sofa-bed as described in room facilities description. The room was clean and presentably stylish but small. It did have a nice bathroom and bath but there was a big stain on the ceiling. The walls were thin and we could hear our neighbours television and talking during the night. There was tea making facilities but no coffee or milk provided. We did ring reception to ask for some but they couldn't help us. Overall, not a friendly or helpful staff.
- Official Description (provided by the hotel):
- The NH Cavalieri offers an extremely convenient location in the scenic city of Pisa, right by the train station and just ten minutes from the airport. Pisa is a historical city, well-known for its famous Leaning Tower of Pisa, but also for its many marvelous monuments, churches and cathedrals, shops, university, and restaurants. ... more less
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- Also Known As:
- Nh Cavalieri Hotel Pisa