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“Convenient - but not great.” 3 of 5 stars
Review of NH Pisa

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NH Pisa
4.0 of 5 Hotel   |   Piazza della Stazione, 2, 56125 Pisa, Italy (Formerly NH Cavalieri)   |  
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Ranked #7 of 68 Hotels in Pisa
GreenLeadersSilver level
London, United Kingdom
Top Contributor
91 reviews 91 reviews
67 hotel reviews
Reviews in 58 cities Reviews in 58 cities
108 helpful votes 108 helpful votes
“Convenient - but not great.”
3 of 5 stars Reviewed November 12, 2012

Steps from the main railway station and only 1km from Pisa airport, and a short walk to the old town centre and the Leaning Tower of Pisa. This four star hotel isn't exactly in the best area of town, but it is convenient.

However, the four star rating is exaggerated as it fails to deliver. Though comfortable, I left the hotel feeling let down by the service, a lack of attention, and poorly maintained in-room facilities.

Room 107 was a good size with two twin beds, high ceilings, patio doors with small balcony overlooking the square of the Pisa Central train station. The bathroom was large and clean, a good selection of soap and shower gels. A good size closet, and small desk made this a decent room overall.

The TV turned on, but had no channels or 'no service available at this time' the entire stay. The mini bar fridge wasn't working, leaving me with a selection of overpriced warm drinks. One of the two lamps by the bed did not function. No extra outlets for charging mobiles or electronic devices, except in bathroom where a spare plug for electric shaver was available.

Reception and hallways were modern and clean. The breakfast was a good selection for a hotel in Italy, but nothing exceptional.

Nh Cavalieri served its purpose, but am disappointed the hotel fell short of expectations for a 4 star, but this is Italy where most things are generally over-rated, I shouldn't have expected the quality of Nh Hotels, at least not in Pisa.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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888 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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English first
Leeds, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 3, 2012

The NH Cavalieri is an average hotel, nothing special but met our requirements quite nicely.

The Good: Located across the road from the train station which makes it a great place to use as a base to explore Tuscany - Firenze and Lucca can be reached quite easily and inexpensively. There are lots of local restaurants - try Da Michele on the street at the back of the hotel. Plenty of toiletries in the room. Breakfast was pretty good with a wide selection the only complaint was the coffee.

The Bad: Small rooms with dated decoration and a lumpy bed with a mattress that was well overdue replacing. Polite but not very friendly staff, no evening restaurant, no bar, air conditioning was noisy and could not be turned off. Breakfast Coffee from a vending machine - in Italy- unbelievable

Finally, nothing to do with the hotel but the train station area is the haunt of street hawkers selling all sorts of counterfeit goods and there are also high numbers of beggars. Make sure you keep your personal belongings, wallets and purses secure. Pickpockets operate in the area.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirral UK
Top Contributor
538 reviews 538 reviews
167 hotel reviews
Reviews in 287 cities Reviews in 287 cities
451 helpful votes 451 helpful votes
4 of 5 stars Reviewed October 28, 2012

We were due to arrive quite late in the evening on a flight from Liverpool UK, so I booked here knowing it was close to the bus/train station. We were due to get a train the next morning to San Gimignano, so wanted to be close to the station. Well we stepped off the airport bus and directly into the hotel!! Could not have been more convenient. Then across the road the next morning for the train - perfect. We've been to Pisa a few times before and had no intention of visiting the sights again.

We have stayed in a number of NH hotels and they are generally very modern - this was the case here.

Arrival 2/5 - fast and efficient check in, but not the most friendly of receptions. The middle aged chap on the front desk was rather cold towards us and looked like he wanted to be somewhere else - perhaps he did. He was also on the front desk when we checked out - he was similarly cold and disinterested, though efficient.

Room 4/5 - very modern and clean. Nice bed and good choice of tv channels. Lots of lights. Plenty of storage. Nice modern bathroom. All very good.

Location 5/5 - perfect if you are travelling to/from Pisa by bus or train. Not so good it you are staying in Pisa to see the sights. If you are staying for a few nights, then I'd stay closer to the tower.

Breakfast 4/5 - good choice of hot and cold food. All very pleasant.

Overall 4/5 - could have been 5/5 , but for the miserable man on reception.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 28, 2012 via mobile

The hotel is just opposite the train station, which is great if you are using the train for day trips in the region. Also the train ride from the airport is only five minutes and costs €1.40.
In spite of being just across the train station, the double glazing, together with double windows, blocked the sound from the outside. Its a pity that the sound insulation form neighbouring and rooms above was not so good.
Although the decor in the lobby and corridors is quite modern and pleasant, opening the door to the room is like being thrown back to the early 90's. Although the room and bathroom were clean and comfortable, they were crying out for an update.

Stayed October 2012, traveled as a couple
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Rome, Italy
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 26, 2012

Excellent hotel, excellent location, friendly staff, lovelly food. The tower is a nice walk down the main street, takes no more than 30 minutes strole. There was a train strike the day we were due to depart and the hotel were very friendly and helpful, shame could not say the same about train staff

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Binghamton
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 25, 2012

My husband had been to Pisa before, but I had not, but he said one day would be plenty to see all there was to see. So we chose this hotel because of its proximity to the train station. It is directly across the street, so no problem with luggage. From the hotel, it is a pleasant 30 minute walk to the Tower through very interesting old streets, including the one on which Galileo lived. Pretty awesome thinking of walking the very same cobblestones he walked on! We spent the afternoon walking to and from the Tower and alongside the river to the Scotto Gardens, then left on the train the next morning.

The hotel was clean and comfortable, and the staff very courteous. Breakfast was good, with assorted meats, cheeses, croissants, scrambled eggs, coffee and juices. Free wifi.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ilminster
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 23, 2012

Absolutely brilliant location for travel in or out of Pisa, with train and bus stops literally within 100 metres and the airport 1 km. The tower etc are a bus ride away, but with the bus stop by the hotel that's no problem. Our room was perfectly soundproof, with efficient aircon and free WiFi, but no spare linen in the room, and a second pillow has to be requested. The drawback was the complete lack of any ambience within and nearby the hotel, and not even a hotel bar in operation.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about NH Pisa

Address: Piazza della Stazione, 2, 56125 Pisa, Italy (Formerly NH Cavalieri)
Phone Number:
Location: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Pisa
#3 Luxury Hotel in Pisa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — NH Pisa 4*
Number of rooms: 100
Official Description (provided by the hotel):
The NH Cavalieri offers an extremely convenient location in the scenic city of Pisa, right by the train station and just ten minutes from the airport. Pisa is a historical city, well-known for its famous Leaning Tower of Pisa, but also for its many marvelous monuments, churches and cathedrals, shops, university, and restaurants. ... more   less 
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Also Known As:
Nh Cavalieri Hotel Pisa

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