We stayed here overnight before catching our flight and took the opportunity to visit the Leaning Tower and environs. We eventually found the hotel having caught the bus from Lucca but it was more by luck than anything else! Didn't enjoy the walk to and from the town, thought it was dangerous - both crossing roads and in the underpass. I think the hotel should offer guests free transport to and from the town if it wants to encourage them to return! And certainly not charge over the top prices for a minibus transfer into town!!
The room was pleasant enough, despite the power cut in the evening. We had a view of the pool. The breakfast was good and plentiful. I think one day is sufficient to explore Pisa.
We ordered a taxi to take us to the airport in the morning and despite sitting waiting in a obvious place, when it arrived, another British couple took it. We weren't to know that it was the taxi booked for us and after a while my husband went and asked at the desk where the taxi was. We were then told it had turned up and been taken by the other couple.
The staff seemed totally uninterested in the mix up and I found their lack of urgency and general nonchalance rather frustrating. Perhaps it would be a good idea to relay the name of the client to the taxi driver so that this mistake does not happen again? Seems obvious to me but not to the reception staff! A second taxi was rung for and we had to wait another 7 minutes - luckily we had given ourselves extra time to get to the airport but I wouldn't have wanted to cut it much finer.
The reception staff were extremely welcoming to an elderly Italian couple who arrived just after we did - I only wish we had been welcomed in the same way! They need to treat all guests in the same friendly way if they want to encourage a return visit.
- Official Description (provided by the hotel):
- Great view over the leaning tower and close to the natural reserve of San Rossore, Abitalia Tower Plaza features an open air swimming pool, a relax room with Turkish bath, massage room and fitness corner, a fabulous restaurant "I Sovrani" and a lounge bar "La Piazzetta." 121 bright rooms among which glamorous suites like the "Honey" and "Golden-Silver". ... more less
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- Also Known As:
- Abitalia Tower Plaza Hotel Pisa